Experience

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  NASCO

  • Sr. Project Manager

    • Aug 2010 - Present

    In my current role I am managing software integration projects for the Third Party Delivery Team.

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  AT&T Mobility

  • Project Manager (Contract) - Retail Delivery Team

    • Mar 2008 - Aug 2010

    Managed IT development projects for retail operations at AT&T Mobility utilizing AT&T’s IT Unified Process (IT UP) project management methodology. Responsibilities included project planning, scheduling, requirements gathering, scope management, risk and issue management, budget analysis (estimates vs. actuals), status reporting, and deliverable standards. Systematically coordinated efforts with the business client, requirements engineers, application designers, technical architects, developers, testing teams and release management to ensure delivery of the designed business functionality while meeting release level milestone dates. Have managed projects with budgets up to $3 million. • Completed projects for AT&T Mobility company owned retail (COR) store locations which included: • Driver’s License ID project that deployed scanning functionality for new wireless activations in order to capture confidential consumer information and prevent fraud. Directed multiple timelines for the various solution components spanning POS software modifications, third party package installation, hardware deployment of Windows Servers, dongles, bar code scanners, and signature capture devices for all U.S. store locations. The project was highlighted in AT&T Mobility IT newsletter. • Access Restriction Project to eliminate manual authorization mode for credit card transactions, which the business projected will reduce fraud on high end handsets by approximately $1.3 million per year. • Customer Information Project to automate sending customers a device tutorial email for a purchased handsets. The functionality also captured current customer email address to facilitate marketing of additional products and services. • Subject matter expert on the IT UP methodology. • Have mentored project managers on IT UP as well as the management of project estimates and financials. • Achieved 100% compliance scores for all four projects that were selected for SQA audits.

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  Mosaic Consulting, Inc.

  • Senior Project Manager

    • Mar 2005 - Jun 2007

    Management of all corporate legal development projects through the full SDLC. Project planning and scheduling, project team supervision and resource allocation. Risk management, communication management, status reporting. Process improvement. Client-facing, serving as the primary interface between Mosaic, client business owners and IT organization. Oversight of all post-rollout design modifications. Successfully managed a portfolio of web-based corporate legal information management projects from customization through implementation to production, for Mosaic’s premier client, The Home Depot. Defined and implemented post-production enhancement process to integrate and comply with the client’s existing release procedures. This process substantially reduced production errors while adhering to the client-defined migration path. Enhanced the UAT workflow process that facilitated more comprehensive and thorough end user testing of system designs and reports.

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  Federated Systems Group

  • Sr. Project Manager

    • Aug 2004 - Dec 2004

    Managed the planning and forecasting process for the Direct-to-Consumer (D2C) division of Federated Systems Group (IT division of Federated Department Stores).Accomplishments:·Managed the 2005 D2C financial planning process. Worked with all program stakeholders to conduct research and develop assumptions. Produced 2005 capital and expense plan utilizing corporate financial systems. ·Responsible for monthly rolling operational forecast for all D2C programs.·Developed and maintained detailed tracking and forecasting model for multi-million dollar, multi-year initiative to automate Federated Department Stores’ advertising cycle.

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  Affiliated Computer Services

  • Project Manager, Pharmacy Claims System

    • May 2003 - Dec 2003

    Developed and maintained all project plans for multi-state clients. Performed project control functions - evaluating schedule, task, status and deliverables. Responsible for communicating progress to PMO and development management. Simultaneously managed twenty-one separate project plans, working with the systems implementation managers to ensure tasks were being completed as scheduled and project milestones were being achieved. Formalized PMO project processes for PBM organization. Conducted post implementation review sessions for four major PBM projects and produced project review documentation containing lessons learned and recommendations.

  • Development Project Manager for Georgia Medicaid Project

    • Jan 2002 - May 2003

    Managed the development of all external application interfaces through the full SDLC. The project consisted of 75 unique interface programs that were built over a ten-month duration by a team of six developers. Conducted requirements analysis meetings for the State, commercial vendors and cross-functional team leads. Defined project scope, workplan and risk management plan. Directed development, project plan, program specifications, coding, unit testing, code reviews for quality assurance purposes, system testing, UAT utilizing TestDirector. Production turnover, systems documentation, implementation, post-implementation support. Managed the reengineering of high volume interfaces that resulted in the reduction of system resource utilization by over 80% and minimized DB2 contention. Worked with representatives of four different vendors to standardize their member extracts onto one format. This reduced program development time by 45 days.

  • Project Administrator - Wyoming Medicaid Claims System Enhancement Project

    • Nov 2000 - Jan 2002

    Project Administrator - Wyoming Medicaid Claims System Enhancement Project – Performed project control functions – defined tasks, milestones and deliverables, detailed project plan. This role expanded to include user interface testing, training and updating end user documentation. Updated and enhanced detailed project plan on a weekly basis. Generated weekly status reports for project manager. Created Visio flowcharts of all batch jobs for incorporation into system documentation. Executed internal testing of system enhancements for development team. Packaged and presented test results to client and development team. Composed test cases and scenarios for the new benefit plan subsystem. Conducted systems enhancement training sessions for both State end users and ACS Fiscal Agent Office Staff on new GUI screen functionality. Developed the user operations manual for new Benefit Plan Subsystem.

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  Shared Medical Systems

  • Implementation Project Manager

    • Nov 1998 - Oct 2000

    Responsible for multiple implementations of SMS’ MedSeries4 Hospital Information System. MedSeries4 encompassed Patient Accounting/Registration, General Financials, and interfaces to external systems. Administered installation services budget and ensured implementation met all contractual requirements. Average contracted value for each implementation was $1 million plus. Determined scope, resource requirements and work estimates for implementation. Defined project schedule and dependencies. Established formal communication channels and status reporting procedures with client and other project stakeholders. Directed teams of 12 to 15 implementation consultants per project. Developed and maintained project plans. Managed installation at an 80-bed hospital located on the island of St. Maarten. Overcame currency issues, connectivity problems and hurricanes to successfully bring hospital live at 88% of budget and on schedule.

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  Medirisk

  • Account Executive

    • Nov 1993 - Apr 1995

    Sold market specific healthcare pricing information in CPT-4 code format to large multi-specialty clinics, physician groups, hospitals, managed care organizations and health insurance companies within a six-state territory.

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  CIGNA Healthcare

  • Senior Provider Relations Representative

    • 1993 - 1994

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  Inforum (the Portman Companies)

  • Technology Briefings Manager

    • 1989 - 1993

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  Unisys

  • Management Systems Analyst, Sr. Marketing Support Representative

    • 1981 - 1989