Experience

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  EMC

  • Website Project Manager

    • 2013 - Present

    Managed website projects for internal sales and partner organizations to deliver messaging and content through secure portal. Handled requests for page creation, asset publishing, content and site migration and page maintenance, utilizing agile project management methodology.Selected accomplishments: - Advised how to best deliver content and information to partners and sales teams. Business teams realized significant cost savings by reducing need to hire design agency when advised how to create pages utilizing existing templates.- Ensured projects were completed within company guidelines, budget and scope by engaging necessary resources, such as editorial, user experience, graphic design and production teams.- Increased reach into international markets by coordinating translation of web pages and collateral with globalization and publishing teams.- Coordinated Web Publisher to FatWire content migration project, consolidating web platforms, publishing environments and reducing costs.

  • Manager, Online Account Team

    • 2012 - 2013

    Led team of site administrators responsible for registered user access and account issues. Worked directly with customer and partner teams to address and resolve site registration, login and access issues.Selected accomplishments:- Improved user satisfaction and resolution response times by establishing new service level agreements and producing procedure manuals that enabled support centers to more efficiently address user login and registration issues.- Ensured registered users had correct entitlement levels, allowing approved access to confidential information.- Achieved significant reduction in user account inquires by supporting redesign of user registration and password reset interface.

  • Manager, Content Publishing

    • 2004 - 2012

    Managed content publishing team responsible for website repositories, including internal and partner portals and mobile apps. Published and maintained thousands of assets in content database. Worked on large database creation and content migration project.Selected accomplishments:- Streamlined engagement procedures and submission templates, resulting in reduced production cycles, smaller publishing queues and increased cost savings.- Led content audits for gap analysis of thousands of assets, resulting in improved search results.- Contributed to implementation of new Web Publisher content management system (CMS) through defining user interface, database requirements, content migration, workflow designs, user manual and user training. Extensive planning and training allowed users to be proficient content publishers immediately upon go-live.- Drove change and improvements to publishing processes through lead role in delivering new functionality, system fixes and enhancements. Thorough regression and function testing ensured minimal user impact.

  • Content and Site Administrator

    • 2002 - 2004

    Maintained content and assets on sales and partner websites. Updated home pages daily and maintained content on hundreds of supporting pages.

  • Desktop Publishing Specialist

    • 1998 - 2002

    Produced marketing and sales collateral. Formatted and edited content to create various sales marketing materials, including selling guides, competitive material and sales manuals. Responsible for page layout, content repository publishing and distribution.

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  Precision Digital Corporation

  • Marketing Services Coordinator

    • 1993 - 1998

    Responsible for the production and distribution of marketing content. Oversaw the production and design of product literature and direct marketing material such catalogs, data sheets, newsletters, and instruction manuals. Developed marketing plans to reach potential customers via various channels...