Experience

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  Texas Mutual Insurance Company

  • United States
  • Insurance
  • 700 & Above Employee

  • Senior Safety Consultant

    • Jun 2022 - Present

  • Safety Consultant

    • May 2008 - Jun 2022

    TEXAS MUTUAL INSURANCE COMPANYSafety Services Consultant (2008-Present)Provide top-tier customer focused Risk Analysis, Workplace safety products, Workers’ Compensation Insurance consultations, and Return to Work resources and services. • Reduce the cost of on-the-job injuries and illnesses to employers, employees and communities.• Provide quality service to policyholders, underwriters, and producers to assist them in the reduction and control of claims losses and potential loss exposures.• Conduct comprehensive desk and field evaluations of exposures, work conditions, management practices and safety training congruent with standards and regulations.• Establish and maintain effective working relationships with existing customers, prospects, agents, regulatory agencies, employees and general public.• Provide concise technical information to internal and external customers regarding accident analysis, return to work, loss trends and generate recommendations for corrective actions.

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  SCF Arizona (now Copper Point Mutual)

  • Team Leader

    • Jan 2000 - May 2008

    Lead a multi-functional team of workers’ compensation insurance professionals comprised of loss control consultants, claims adjusters, underwriters, and premium auditors.• Directed efforts through collaborative service delivery approach, community involvement and relationship management that doubled premium over an eight year period.• Oversee fiscal budget and expenses of $750K+ with successful track record in forecasting and achieving goals.• Increased production and reduced staffing 33% by applying teaming principals and cross training multi-functional employees.• Represent SCF Arizona on the Safety and Health Committee of the American Association of State Compensation Insurance Funds (AASCIF), serving as Member 2004-2005, Chairman 2006 and Advisor 2007. • Led SCF’s Loss Control Committee (2005-2006) comprised of cross functional leaders which formulated and deployed loss reduction service strategies statewide improving account profitability. • Interim assignment to manage Association Safety Plan Contracts with northern Arizona trade associations. Maintained service continuity with highly political customer base.

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  SCF Arizona

  • Senior Claims Adjuster

    • Sep 1997 - Dec 1999

    Managed large caseload of time loss Industrial Injury claims. Performed field evaluations, team calls, and facilitated policyholder seminars regarding losses, prevention techniques, modified duty, drug testing, and new account sales.• Interviewed, evaluated, and trained claim technicians in adjudicating work related injury claims, associated legal proceedings, writing influential correspondence, customer service, provider relationship management and account retention.

  • Senior Loss Control Consultant

    • Jun 1992 - Aug 1997

    Reduced workers’ compensation insurance loss ratios through identification of high-risk exposures. While building strong rapport with account holders, worked closely with other workers’ compensation specialties to evaluate, retain, motivate, and satisfy customer service expectations.• Performed site surveys, work observations, and consulted with account holder management regarding safety recommendations.• Developed safety initiatives, encouraged and followed up on safety management goals with accounts, and documented progress for Underwriting review, future insurability and pricing of risk. • Served as back up Premium Auditor during elevated work loads periods. Responsible for completing account holder audit survey and management interview in order to substantiate existing classification and appropriate premium.