Experience

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  The Lodge Casino

  • Black Hawk, Colorado, United States

  • Table Game Supervisor

    • Apr 2021 - Present
    • Black Hawk, Colorado, United States

    The Lodge Casino is a premium hospitality facility and casino in Blackhawk, Colorado. Job functions include the following:• Oversee daily operations of Table Games, including 21 & 3 extreme 2-deck and 6-deck Blackjack, 3-card Poker Progressive, Texas Hold'em Bonus Progressive, Fortune Pai Gow Poker Progressive, Emperor's Challenge, Exposed Pai Gow, Golden Frog Baccarat, Midi & Mini Baccarat, Roulette & Craps with "make 'em all proposition bets".• Exercise skills in regulatory compliance by ensuring game compliance with all laws and regulations of the Colorado Gaming Commission, including the Colorado internal control minimum procedures, Colorado Liquor and Beer Codes, federal requirements for money laundering prevention, company policies and IRS reporting.• Exercise human resource management skills and employee engagement by proactively training, counselling, and coaching team members. • Act as a leader for the team by fostering a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.• Facilitate fluid and effective communication with guests and staff. • Promote excellent guest relations by supporting courtesy guidelines and customer service policies throughout the team. • Ensure phenomenal and unforgettable guest experiences that drive guest retention. • Perform administrative and budgetary functions such as managing the administration of fills/credits and player ratings and tracking markers and rundowns.

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  The Green Room

  • Key West, Florida, United States

  • Chief Operating Officer

    • 2015 - 2021
    • Key West, Florida, United States

    The Green Room is a leading leisure destination located in Key West, Florida. Job functions included:• Managed end-to-end business operations to facilitate strategic development with an emphasis on complete compliance with organization requirements.• Demonstrated administrative and interpersonal communication skills while coordinating a full scope of projects by driving tasks such as conceptualization, designing, planning, execution, and completion in tandem with multiple internal team members and external actors.• Established close collaboration and effective communication channels with frontline staff members and middle-level management to safeguard and enforce full compliance with all relevant policies/procedures.

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  The Social Club

  • Jupiter, Florida, United States

  • Casino Manager

    • Jan 2010 - Jul 2015
    • Jupiter, Florida, United States

    The Social Club is a high-brow country club located in Jupiter, Florida. Job functions included: • Coordinated various human resources functions, including recruitment, training/development, and scheduling for all employees.• Oversaw improvement of different units such as 69 Slot Machines, Cocktail Lounge, and Poker Room, and enhanced guest engagement and the overall guest experience by producing and introducing Poker and Slot Tournaments.• Oversaw regulatory compliance with municipality management while expanding the slot area, which increased club revenue by $750K. • Demonstrated leadership and people management skills while managing overall operations for projects from initiation stages through to completion.

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  Creampuff Advertising LLC

  • Jupiter, Florida, United States

  • Chief Operating Officer

    • 1998 - 2002
    • Jupiter, Florida, United States

    Job functions included: • Created "certified pre-owned" vehicle advertising package for dealerships consisting of radio, television, billboards, vehicle, newsprint, internet, and other traditional advertising mediums forming a complete solution known as integrated marketing communications. • Supervised and coordinated all phases of production, from inception to distribution of all marketing efforts into all Nielson defined media markets.

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  Tropicana Atlantic City

  • Atlantic City, New Jersey, United States

  • Shift Manager of Casino Games

    • 1981 - 1995
    • Atlantic City, New Jersey, United States

    Job functions included: • Worked alongside casino leadership in the development and implementation of the casino's total reconfiguration. • Identified and presented methods to increase market share, improved table game products, attracted highly motivated professional employees, and marketed casino operations to new heights. • Managed operations to ensure the highest-level efficiency of all table games on shift. • Led training and ensured equitable treatment of all casino personnel. • Promoted positive guest relations and expanded player base to achieve long-term profitability. • Maximized profitability utilizing all operational controls on the property to ensure the highest ROI/sf.• Demonstrated an intimate knowledge of New Jersey gaming regulations while delivering the company's mission daily within the guidelines of corporate policies and procedures.• Performed shift management responsibilities such as personnel oversight, guest experience, public relations, and business development with a focus on player retention and lifetime value improved through effective use of the company guidelines.