Experience

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  Boyden Tiles & Bathrooms

  • Croydon, England, United Kingdom

  • Assistant Branch Sales Manager

    • Jan 2017 - Oct 2019
    • Croydon, England, United Kingdom

    • Providing exemplary customer service to our clients and contractors with the intention of creating returned business, while setting the standard for my staff to follow.• Skilfully turning client home development ideas into plans, finding associated products and services to suit, and then organised presentations back to the client to check it meets with their needs.• Building and maintaining relationships with external suppliers in order to make us competitive.• Consistently driving sales in excess of 20k per month in line with monthly targets.• Managing large volumes of inbound and outbound calls to and from clients, contractors and management in relation to enquiries, aftersales processes and sales reports. We had to ensure all calls were answered and dealt with in a timely manner.• Handling customer queries, complaints and feedback in a professional manner. • Arranging team meetings so that company goals and procedures are heeded and understood.• Arranging product training between our suppliers and members of staff every quarter to ensure the team is effective in performing to the best of their ability.• Evaluating personal and team built KPI's on a monthly basis and generating solutions on improvement and increased efficiency. • Motivating staff so that the end goals of the company coincide with their own personal growth.• Implemented micro-management styles with the intention of providing constructive feedback and continued development. • Dealing with and responding to masses of emails on a day-to-day basis.• Processing and filing quotations, invoices, credit notes and delivery notes relating to business transactions.• Checking and updating product pricing to ensure our inventory was current and up-to-date. • Scheduling interviews for potential candidates & conducting appraisal processes.• Ensuring great experiences with our clients through follow up calls, letters, relationship building and serving as essential people of value.

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  B&Q

  • London, England, United Kingdom

  • Senior Customer Service Advisor

    • Feb 2012 - Dec 2016
    • London, England, United Kingdom

    • Providing bespoke and tailored advice according to the needs and requirements of the consumer. • Aiding customers to achieve their ideal home project aspirations. • Generating marketing plans to advertise trade point cards in-store, while relaying information back to the rest of my team. • Motivating my team to upsell addition products and services to exceed weekly targets. • Minute taking at manager’s meetings in order to effectively convey actioned tasks and objectives to the rest of my team to increase efficiency. • Processing customer orders in-store for delivery to site or other home addresses. • Delegating tasks to the rest of my team ensuring company procedures were upheld and monthly KPI’s were met. • Conducting product and health and safety training with all new and existing members of staff ensuring all staff were up-to-date.

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  Ladbrokes Coral

  • London, England, United Kingdom

  • Customer Service Manager

    • Feb 2008 - Jan 2012
    • London, England, United Kingdom

    Key Responsibilities• Solving customer queries of any nature.• Preparing detailed reports containing all aspects of business performance progress, figures, and transactions. • Working towards strict targets. • Cash handling. • Creating marketing plans for upcoming racing events. • Carried out role-play’s and CBT training every quarter as a way to ensure update product knowledge, and the health and safety of my team. • Making sure the shop had a welcoming atmosphere. • Settling bets. • Allocating tasks to team members. • Coaching and training new staff. • Planning rota schedules for my team and I. • Conducting appraisals for all staff members.

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  Argos

  • Croydon, England, United Kingdom

  • Sales Assistant

    • Oct 2005 - Aug 2007
    • Croydon, England, United Kingdom

    • Using a computerised till, to provide point of sale service to customers which included processing sales, exchanges and refund transactions, thus ensuring that all transactions were in line with company policy, whilst not affecting any customers statutory rights. • Communicated effectively with customers informing them of any current special offers in-store. • Worked as part of a team of stockroom attendants who received deliveries, scanned them in, and stored them according to company guidelines. • Participated in fortnightly stocks checks and relayed this information to the management team, therefore helping to manage stock levels and reorder as necessary. • Assisted with introducing new safety procedures whilst in the stockroom and relayed this information to new colleagues. • Generally undertook tasks at the managers discretion.