Experience

• 

  Everything and Everywhere

  • Boss

    • Aug 1946 - Present

    Laugh and cry , a lot !

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  Many

  • The World

  • Ms. Busybody

    • Sep 1946 - Aug 2014
    • The World

    In my lifetime , I have had much experience in many fields. To name all would take me all day andnight to type. I am here to learn and be available for others, if someone needs advice in almost anyfield.

• 

  An un-named insurance company

  • USA

  • Consumer Advocate

    • Mar 1914 - Mar 1914
    • USA

    I am not working at an insurance company but recently , I did have a really bad experience with a Customer Service Agent. I ask to be transferred to a supervisor, the person refused and got really indignant with me. So, yes, I lost my cool for a minute and was disconnected. I called the company back a few minutes later and explained to a more patient agent what my original questions were about and how I was spoken to by the first agent. After a few minutes of a more respectful attitude from this agent , I was able to resolve my questions. I am a paying customer with this company and in the past have been greeted with cheerfulness and a willingness to resolve my issues. So , my advice, to anyone that is in the Customer Service world of answering phones or messages from paying customers.......please listen to the customer, be polite, give the customer a chance to explain or to ask the questions....if asked to be transferred to a supervisor, do so ! This insurance company almost lost my business along the fact that I would have reported this situation to the Better Business Bureau and to all know reporting sites. I am happy that I was able to come to an understanding of the whole matter.