Experience

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  Scripps Health

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Patient Care Manager

    • Mar 2023 - Present

  • Patient Care Supervisor

    • Apr 2017 - Mar 2023

  • Registered Nurse

    • Aug 2014 - Mar 2017

    • Bedside ExperienceJuly 2016 - April 2017: RN on a progressive/intermediate care unit covering neuro, ortho, surgical, stroke, cardiac, & trauma patientsMay 2015 - July 2016: RN on a neurology, orthopedic, surgical, & trauma unitAugust 2014 - May 2015: New graduate RN on an oncology & medical acute unit• Leadership ExperienceSeptember 2016 - Present: Magnet committee member, working for our 4th Magnet designation. Duties include developing site-wide website utilizing Microsoft Sharepoint to enhance committee collaboration and collection of Magnet Moments.May 2016 - Present: Charge nurse responsible for 15 bed progressive care and 40 bed neuro, ortho, surgical, & trauma medical acute units. Highly engaged in unit leadership meetings, quality and safety improvement projects, & mentoring of new nurses.• AchievementsJanuary 2017 - June 2017: Nominated to participate in Scripps' Employee 100 program. This unique opportunity to learn directly from Scripps' executive team members about company culture, business strategy, communication, and helping to facilitate change within the health system helped guide me in my career progression.

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  Nancy's Vacation Rentals

  • San Diego

  • Vice President

    • Aug 2008 - Dec 2016
    • San Diego

    • Developed, and administered a new business plan to expand sales while increasing productivity utilizing the latest technology including a full redesign of an e-commerce website that features online purchasing, social networking, and cloud computing.• Collaborated with office staff to create and maintain an online training manual establishing standardized protocols.• Implemented and managed IT infrastructure for 7 remote offices utilizing Google Apps for Business.• Initiated service recovery training and automated customer service reviews to improve the customer experience and operations. • Supervised and directed 24/7 operations involving sales teams, customer service teams, and vendors.

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  Sport Chalet

  • Dive Master

    • Jul 2007 - Dec 2014

    • Assisted instructors in student diver training.• Supervised recreational diving activities for certified divers including safety assessments, general planning, and aiding divers as needed.• Conducted Discover Scuba Diving orientations for first-time divers.

  • Retail Sales Associate

    • Nov 1999 - Jul 2007

    • Provided exceptional customer service while aiding customers' selection of merchandise based on needs and desires.• Described operation, features, and care of merchandise.• Maintained inventory and product displays according to store policy.

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  County of Los Angeles

  • Junior Lifeguard Coordinator

    • Jun 2005 - Jul 2008

    • Directed and supervised the youth summer program with 5 instructors and up to 75 participants ages 9-17.• Revised and updated curriculum for first aid, aquatic safety, and physical fitness to meet the needs of program participants.• Taught American Red Cross courses in first aid, CPR, AED, and lifeguarding.

  • Lifeguard

    • Apr 2000 - Jul 2008

    • Administered BLS care for a wide variety of patients including heat related illnesses, musculoskeletal injuries, burns, and near drownings.• Excelled in stressful situations requiring the ability to prioritize decisions and act quickly while responding as a team member in challenging and fluid environments.• Developed computer based incident / patient care reports to replace handwritten paperwork.• Assisted in instruction of annual skills verification and CPR training for entire lifeguarding staff.