Experience

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  PETA Training and Consultancy

  • Portsmouth, England, United Kingdom

  • Management & Business Training Consultant

    • Nov 2020 - Present
    • Portsmouth, England, United Kingdom

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  CEGA Group

  • Chichester, West Sussex, United Kingdom

  • Soft Skills Performance Coach/Trainer

    • Apr 2019 - Oct 2020
    • Chichester, West Sussex, United Kingdom

    Providing continual coaching to reinforce company standards and drive up exceptional customer service standards through the enhancement of soft skills performanceConducting coaching sessions and collaboratively devising and maintaining individual coaching plansDelivering and evaluating coaching using the GROW model Developing and expanding training programmes for front line employees and management and leadership programmes for Team LeadersConsulting with team and operational managers in the identification of performance gapsBuilding and maintaining strong working relationships with key stakeholdersConducting Learning Needs Analysis across the Medical Assistance functionSupporting the business induction programme and contributing soft skills elements to overall programme delivery

• 

  Veolia UK

  • Otterbourne, Hants

  • People Development Business Partner

    • Mar 2018 - Mar 2019
    • Otterbourne, Hants

    Worked with senior stakeholders on people development needs while supporting training budget utilisation and analysis of skills gaps and solutionsCollaborated with a design and specialist training team to ensure that tangible and beneficial learning solutions were delivered and measured for effectivenessWorked with the internal apprenticeships team to ensure effective use of a large apprenticeship levy and optimisation of external training spend and general training budgetWorked with HR Relationship Managers and Employee Relations Specialists to identify role specific training needs and deliver succession planning activity which maximised the talent pipelineFunctioned as a conduit for training needs requests and worked closely with an administration function which ensured that bookings and logistical aspects of training were managed

• 

  PETA Ltd

  • Portsmouth, United Kingdom

  • Training and Development Consultant

    • Apr 2013 - Mar 2018
    • Portsmouth, United Kingdom

    Promoting the full scope of Management and General Training and Advisory services to employers and ensuring these are tailored to meet the strategic needs of client businesses.Assisting organisations with training needs analysis to ensure learning and development aligns to strategic business and people focus.Maintaining and growing business opportunities within an identified account set, while seeking out new client and business opportunities.Designing and delivering management and personal effectiveness courses, briefings, seminars and workshops.

• 

  PETA Ltd

  • Portsmouth, United Kingdom

  • Business Development Broker & Course Trainer

    • Dec 2008 - Feb 2013
    • Portsmouth, United Kingdom

    Designed and delivered several courses from the PETA public course directoryDeveloped a range of bespoke events in areas including Train the Trainer, Presentation Skills, Effective Meetings, Time Management, Communication Skills and AssertivenessDeveloped and delivered several specific leadership and management initiatives, including a behaviour linked 2-day programme for New Managers in a large global organisationServiced a varied client base and generated strong levels of income via business development and account management activity

• 

  Computer 2000

  • Training and Development Manager

    • Jul 2000 - Jul 2008

    Re-structured Appraisal Process to incorporate job families and competencies, and implemented new Performance Management Framework. In 2006-07 achieved 95% return rate on appraisals, with 70% of people owning a PDP. Business saw reduction in staff turnover from 43% to 28% in same year.Implemented Business Leadership Skills programme aimed at senior management. MD called it ‘one of the most important business investments of the year’ Facilitated successful NVQ programmes in Customer Services and Warehousing areas of the organization. Provided warehouse staff with role related accreditations for first time ever in 2005/2006.Played key role during 2004 and 2005 in developing a management development intervention across European organisation, and trained trainers to deliver modules.Key Responsibilities Forming T&D Plan, managing annual budget, designing and delivering courses, Company Induction, internal consultancy, managing external trainers, 1-2-1 coaching

• 

  Allianz Cornhill Insurance

  • Training and Development Advisor

    • Aug 1998 - Jul 2000

    Accepted account management responsibility for difficult area of the Cornhill business in terms of people processes, and successfully facilitated the achievement of IiP accreditation in 1999.Internal consultant to divisions and branches, providing a T&D service covering needs analysis, training design, delivery and evaluation, and guidance on T&D planning.Delivered corporate training courses/workshops covering courses including Presentation Skills, Basic Project Management, Effective Meetings, Train The Trainer, Managing People At Work, Coaching Skills, Appraisal Skills.Provided tailored training events to meet specific department needs. Worked closely with external training suppliers.Worked closely in several key areas of the business to provide IiP support and guidance.Delivered and maintained a Call Centre training programme for Direct Insurance sales.Provided support to internal customers on selection interviewing, sickness absence management and guidance on performance management.

• 

  Royal Mail

  • Training and Development Officer

    • May 1995 - Jul 1998

    Design, delivery and review of professional training for a range of internal customers in areas such as Facilitation Skills, Presentation Skills, Assertiveness, Communication, Health and Safety, Basic Employment Law, Sickness Absence Management, Conduct Code and Industrial Relations.Production and delivery of management skills training to reflect the Royal Mail ‘Leadership Charter’. Providing guidance to manager’s seeking to obtain skills reflecting Royal Mail core capabilities.Manage a continuing series of 2-day Development Centres aimed at helping manager’s identify their strengths and weaknesses and formulate ongoing development plans.Deliver management skills training to enable all managers to obtain accreditation with the Institute Of Supervisory Management (ISM).