Experience

• 

  PacificSource Health Plans

  • Springfield, Oregon

  • Membership Representative

    • Mar 2019 - Present
    • Springfield, Oregon

• 

  Lonza

  • Bend, Oregon Area

  • Quality Assurance Specialist

    • Jun 2018 - Present
    • Bend, Oregon Area

• 

  Opus Bank

  • United States
  • Banking
  • 100 - 200 Employee

  • AVP, Sr. Quality Control Risk Supervisor

    • Mar 2017 - Present

  • Quality Control Analyst

    • Jul 2016 - Present

    Review 100% of new business relationships opened within my team for accuracy, completeness, and for possible issues that could result in unnecessary risk for the bank. In addition I am responsible for assisting BSA with addressing questions and/or concerns with current clients regarding principles of the entities, transactions, or obtaining any missing entity documentation.

  • Sr. Client Relationship Supervisor

    • Feb 2016 - Present

  • Sr. Client Svs. Representitive

    • Dec 2014 - Present

    Working in Commercial Depository Services department.

  • Sr. Client Relationship Representative

    • Jul 2015 - Jun 2018

• 

  Bank of America

  • Sales & Service Specialist

    • Mar 2013 - Present

    Seller experience (Opening/closing Accounts/IRA's/CD's, processed mortgage/auto loan applications while focusing on customer loyalty and satisfaction. Finding the best solutions for each customers unique situation. Cross-selling, active listening, and building value in products/services.

  • Bank Teller

    • 2012 - 2014

    Patiently and professionally helped customers with financial issues or errors with banking, processed bank transactions (deposits, withdrawals, monetary instruments, bond redemption), exceeded numerous goals on a monthly and quarterly basis.

• 

  Rebound physical Therapy

  • Bend Oregon

  • Medical Billing Specialist

    • Jul 2010 - Nov 2011
    • Bend Oregon

    Converted charges from therapists to claims to forward to insurance companies or to patients. Posted payments from both patients and insurance companies.

• 

  ODS Companies

  • Portland, Oregon Area

  • Medical Customer Service Specialist

    • Apr 2008 - Mar 2010
    • Portland, Oregon Area

    Incoming phone calls from customers/professional offices. Calls were pertaining to claim denials/status, prior authorization status, medical benefits, and helping with enrollment questions.