Experience

• 

  Pedego Electric Bikes

  • Regional Business Director

    • Feb 2024 - Present

• 

  Sun & Ski Sports

  • Bicycle Product Manager/ Retail Services Manager

    • Oct 2014 - Dec 2023

    I managed the communication between the buying team and the 33 retail stores, located throughout 12 states. I'm an assistant to the buying and operations teams, and am invested in the success of all bicycle divisions, including labor. Created systems to scale customer experiences and operational efficiency. Using specific strategies designed to evaluate inventory, sales, profitability, staff, and competitor experience, I work to improve our customer experience and sales/GM. My objective is to support the store teams to maintain excellence in customer service, improve the presentation, quality/desirability of product, quality of staff, and level of efficiency/production through key product and operations initiatives and training in all 33 bike stores. I'm results driven, notably ambitious, highly motivated, particularly curious, and extremelypassionate about changing lives with bicycles!

  • Bike Manager Ft Worth

    • Oct 2012 - Sep 2014

    I was responsible for the successful operation of the bike department. This included the management of the bike staff, both sales and service, production in grassroots initiatives, driving sales through service and sales training, and coaching for excellence. I increased bike department revenue in both 2013 and 2014 I was there by 29% and 11% respectively.

• 

  B&B Bicycles

  • Service Manager/Asst Manager

    • Nov 2004 - Jun 2012

    Responsible for entire back end operation Coordinates technicians to ensure efficient, timely turnarounds while maintaining quality first mentalityDevelop functional, creative business and marketing plans for creating new service and sales revenueTrain all service staff according to positionBuilt a strong reputation for highly technical services such as wheel-building and suspension serviceHandles all special orders and parts orders related to service department and handles all store warranties. Personal specialties are wheel-building, power meters, and suspension Provides sales-floor assistance for high end or technical bike or equipment sales. Heavily involved in buying and product decisions for the store

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  Bicycle Tech

  • Arlington, Tx

  • Service/Sales

    • May 1995 - Sep 2003
    • Arlington, Tx

    Began as a 12 year old apprentice to the owner changing flats and sweeping floors for store credit. Learned technical theory and most bicycle service techniques. Also learned the sales floor.