Experience

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  Desert Financial Credit Union

  • Phoenix, Arizona

  • Instructional Designer

    • Jan 2019 - Present
    • Phoenix, Arizona

    As an Instructional Designer, my role focuses on successfully onboarding new hires. In order to maintain effectiveness with my team, this requires strong collaboration and communication with a collective focus on our mission, vision and values. As this role evolves, the success is measured by reduction in turnover as well as development strategies from feedback received by members and leadership. Step one is establishing a strong foundation and continues with reinforced support with management being thoughtful to individual goals and incentives. Our culture continues success through the strong support and commitment to learning.In addition to creating learning, I have also assisted in the training and administration for the new HRIS system and LMS.

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  Knackert Media

  • Glendale, AZ

  • Owner / Principal Designer

    • Nov 1999 - Present
    • Glendale, AZ

    Delivered individualized marketing services to clients across multiple sectors, including strategy, business development tactics, brand identification and support, digital content, website design, promotional materials, and business flow solutions.o Steered client through full branding package for two distinct businesses aligned under one parent company.o Designed two separate websites; ranked within top local search engines for 10 consecutive years.o Expanded operations, clientele, and revenue. Defined strategy, developed concept model and marketing plan, and created branding materials.o Overhauled real estate client’s existing website, implemented 3rd party solutions, and designed associated marketing materials. Ensured client success by creating training documents for updating and maintaining website.

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  Charles Schwab

  • Phoenix, Arizona Area

  • Senior Business Analyst / UX Testing

    • Nov 2018 - Dec 2018
    • Phoenix, Arizona Area

    Worked with project team and provided analysis, UX testing, and the standards and procedures documentation for the EdCast LXP (Learning Experience Platform).¨ Tested integrations with existing SumTotal LMS, WorkDay Enterprise software, and third-party virtual course offerings.¨ Provided UX testing, analysis and an enterprise-specific user guide.¨ Built content for cross-business test cases and organized user groups into loadable spreadsheets.¨ Communicated and assisted in development with vendor to integrate customizable features, branding standards, and other specific requirements.¨ Wrote and beta-tested situational UAT scenarios.¨ Aggressive start-to-finish project timeline for successful launch.

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  Albertsons Companies

  • Phoenix, AZ

  • Instructional Developer

    • Aug 2014 - Sep 2018
    • Phoenix, AZ

    Built and maintained professional relationships with internal stakeholders to determine training needs, direction of company sales and analytics, and internal website construction. Oversaw training department materials and documentation for individual departments, clients, stores, and partners. o Managed training personnel, project status and progression, and additional operational requirements as onsite training department manager, while manager was offsite.o Designed and delivered classroom training for new hires and provided training, support, and solutions for Oracle Enterprise Business Intelligence reports and applicationso Partnered with development teams, using Agile/Scrum and Jira project management software, to complete scheduled business intelligence report and application releases with associated communications to businesses. o Contributed to development of improved application for accounting department end-users, within budget.o Created comprehensive training program with supporting documentation for initial and ongoing training requiring effective project management, identification of individual needs, and risk assessment. o Developed UI/UX multimedia training deliverables with Articulate, HTML, VideoScribe, Camtasia, MS Office 360, and Adobe Master Collection software programs. o Formalized a complex training program in response to rollout of expanded access to highly confidential data. Interviewed all role levels and investigated fine details to create instructional materials. o Established outline for training; produced videos, user guides, and term descriptions; organized rotating training delivery, and shared documentation on Learning Management System (LMS) and resources links.

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  Charles Schwab & Co., Inc.

  • United States
  • Financial Services
  • 700 & Above Employee

  • Instructional Designer

    • Jun 2012 - Apr 2014

    Established training needs, determined best end result, project plan, timeline and analysis, project build and edits, pilot launch, implementation, launch, and post-project follow-up. Managed, coordinated, and built web-based training, interactions, and other related job aid materials, including re-scoping and long-term maintenance. ¨ Integrated HTML, CSS, and JavaScript to produce more dynamic stand-alone training modules and InDesign for creating newsletters, and TestEngine for developing customized online tests.¨ Engineered UI/UX multimedia content for training applications; leveraged Captivate, Articulate, 3D avatar generation using CodeBaby and audio and video production using SoundForge, Camtasia, SoundBooth and Premiere. Shared updates to department website and job aids incorporating FTP environment, MyCommunities, and SharePoint and provided support and solutions for custom web-based training platform troubleshooting.

  • Instructional Developer

    • Sep 2006 - Jun 2012

    ¨ Led project for training operations incorporating SumTotal LMS; steered company-wide new hire video project including coordination, storyboarding, filming, post-production, and creation of digital output using Adobe Premiere, After Effects and Media Encoder; and coordinated efforts in project management role through Microsoft Project, custom project plans, timelines, conference call setup, and video conferencing.¨ Honored with awards and bonuses throughout tenure based on creativity and innovation.¨ Directed production of new hire training video highlighting company culture and vision; including multiple competing tasks from procuring equipment and project timeline updates to budget accountability and implementation.

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  MGA Interiors

  • Phoenix, Arizona Area

  • Graphic Designer

    • Apr 2006 - Jul 2006
    • Phoenix, Arizona Area

    Collaborated with in-office production shop and interior designers to create model layout schematics and designs; assembled signage construction drawings and related client corporate branding.¨ Devised sales displays and related homebuilder sales office promotional materials.

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  FITCH

  • Scottsdale, AZ

  • Graphic Designer

    • Jan 2005 - Apr 2006
    • Scottsdale, AZ

    Provided graphic design consultancy for new and existing client design-build projects. Mapped architectural presentation materials with CAD designers; partnered with interior design department to create client presentations; operated as company photographer; and worked with 3rd-party vendors for customized graphics. ¨ Formulated custom corporate logos and branding, marketing pieces, and promotional materials and designed signage schematics and vinyl lettering for company and clients.¨ Attended workshops and seminars to familiarize with architecture branding, marketing, packaging, and corporate identity.¨ Secured new business and revenues by referrals from satisfied clients on brand identity projects.

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  Hometown Publications

  • Germantown, WI

  • Graphic Designer

    • Mar 2002 - Dec 2004
    • Germantown, WI

    Created and maintained print advertising and assembled layouts for weekly newspapers and printing products.