Experience

• 

  Northwestern Ontario Innovation Centre

  • Thunder Bay, Ontario, Canada

  • Business Advisor, Information and Communication Technology

    • Nov 2023 - Present
    • Thunder Bay, Ontario, Canada

    Leading and executing NOIC's ICT initiatives and supporting NOIC clients as a business advisor. Broader goals include: - Increasing digital technology awareness and adoption- Growing the digital talent base in Northwestern Ontario- Coordinating regional connectivity infrastructure projects- Acting as a business technology subject matter expert to regional businesses

• 

  First Response Mental Health

  • Ontario, Canada

  • Business Analyst & Project Manager

    • Jun 2021 - Nov 2023
    • Ontario, Canada

    First Response Mental Health is a SaaS company that offers an app based solution for managing Peer Support Programs for first responders. I joined the company as it was in a rapid expansion mode, and carved out a role helping the sales and marketing teams identify, define, calibrate, and where possible, automate processes in support of increasing revenue. I have recently also become the lead in responding to Requests for Proposals. • Automated customer proposal generation for our Sales team using a Google Apps Script, turning a 15 minute process into 15 seconds of data entry via google forms• Led the mapping of the entire marketing and sales continuum from lead generation to sales close, to document and then analyze deal movement that resulted in successfully identifying several revenue prediction indicators• Using Pandas (Python) was able to create a profile of our ideal client in terms of likliehood "to close" • I led the sales team in A/B assessment of their key goals, which was critical in helping the organization to develop sales metrics and goals• Initiated, led, and implemented a reduction in the sales cycle by analyzing historical deals, and isolate closing indicators. This: o Allowed the sales team to prioritize work on deals most likely to close o Reduced sales closing time by nearly 10%• Based on the above indicators, set the scoring values for the HubSpot score property, which allowed the sales team to more accurately identify deals that likely to close, and generate revenue processes, which increased email open rates, demo bookings, and overall customer engagement• Managed our HubSpot database, including supporting users, auditing data, and fixing errors, to ensure maximum data usability• Created and populated a management dashboard with customized reports on BDR activity, sales funnels, pipeline movement, and other metrics

• 

  Dryden Native Friendship Centre

  • Dryden, Ontario, Canada

  • Apatisiwin - Program Manager

    • Oct 2018 - Feb 2021
    • Dryden, Ontario, Canada

    Working with multi-barriered clients (unemployed, literacy, addictions, unstable housing arrangements), I provided a wide array of supports to connect them to meaningful training and employment opportunities, and helped them integrate into the broader labour market. Key Achievements:- Met with new clients to ascertain their employment or training goals, and then built an action plan to help them succeed; included follow up coaching, support, and plan calibration- Identified barriers and helped clients understand their various options, with the goal of selecting the most appropriate intervention, leading to job search success/training completion- Built strong relationships and trust with clients, by using empathy, active listening, and by following through on commitments, and coached them through their job search process- Built a highly effective partnership with Northwest Employment Works to share clients, and work collaboratively on interventions and case management, thus improving outcomes for each client- Managed and disbursed over $150,000 in support dollars (annually) across 9 interventions, including wage subsidies, in order to improve our clients access to training and employment opportunities - Built working alliances with employers resulting in win-win client placements

• 

  Windmill Microlending

  • Calgary

  • Manager of Alumni Relations

    • Jun 2017 - Aug 2018
    • Calgary

    - Organized and conducted an outreach and engagement campaign to our former clients (Arpx 1700) - Sourced and wrote success stories for use in external communications and reports to funders- Organized alumni events across the country as part of our engagement process with our former clients- Developed volunteer and referral initiatives among the alumni in support of IAF's objectives- Developed Alumni Backed support services for existing clients such as client success advisors - Assisted alumni and current clients with job search support (resumes, networking referrals, and job search plans).

• 

  Immigrant Services Calgary

  • Canada
  • Individual and Family Services
  • 200 - 300 Employee

  • Program Coordinator, Integrated Mentorship Program

    • Jun 2015 - Mar 2017

    I oversaw and coordinated all aspects of the mentorship program including administration, program promotion (marketing), mentor recruitment and partnerships, corporate outreach, staff training and development, and program evaluation and reporting. I also ran the men's support group within our program which allowed me to both better understand our clients needs, and develop my core counselling skills. I produced monthly, quarterly, and annual reports for our funder, as well as drafted funding proposals/bids on RFP's for the program. Additionally I provided leadership to the broader organization on employment and training issues. This included advice to senior leadership, the development of workshops, and internal staff training on employment and career related issues.

  • Program Facilitator and Career Coach, Integrated Mentorship Program

    • Jan 2014 - May 2015

    I assist professional newcomers facing employment barriers in obtaining employment in their field of expertise and facilitate their economic, social, and cultural integration in Canadian society. - Supporting job seeking beneficiaries to develop and implement career plans and find appropriate, meaningful employment in the Calgary job market. - Recruit, screen, and conduct assessments for mentors and mentees.- Match skilled immigrants/refugees with suitable established professionals, provide mentorship support, conduct mentorship monitoring and evaluation. - Develop and facilitate employability and life skills workshops for program participants. - Conduct outreach with employers to promote the program and value of cultural diversity in the workplace, and to solicit internships or direct hire opportunities for mentors and mentees.- Organize and facilitate support groups for immigrant men, to enhance their integration prospects. In this particular role, I increased both the attendance and the value as perceived by our clients.