Experience

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  StrongArm Tech

  • Director, Knowledge Management | Enablement

    • Apr 2022 - Dec 2022

    - Defined and executed the strategy for creating, maintaining, and distributing critical product education resources for internal and external customers- Implemented component content management system to support content reuse, single-sourcing, and multi-channel publishing workflows that reduced content development times by 50%- Partnered closely with product, engineering, support, and customer teams to ensure accuracy and alignment of product documentation across all customer touchpoints- Developed strategic resources and knowledge sharing best practices to support sales enablement and drive customer product adoption

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  EVERYTHING BUT THE HOUSE (EBTH)

  • Cincinnati, Ohio, United States

  • Head Of Training And Development

    • Jun 2020 - Apr 2022
    • Cincinnati, Ohio, United States

    - Operationalized new training and development function and provided strategic oversight and daily management of all professional learning programs and services for approximately 340 employees across 3 facilities- Directed all aspects of the training lifecycle, including: needs assessments, design, development, implementation, and supervision of training resources and tools, including the Learning Management System (LMS), communication of new training programs, resource management, reporting, and vendor management- Established knowledge management system for maintaining company-wide documentation and launched company knowledge base to provide centralized access to internal communications, policies, procedures, help desks, and training resources- Redesigned the employee onboarding experience and developed a 30-day communication campaign to strengthen new hire engagement and retention- Created and facilitated instructor-led and on-demand training sessions, tailored to specific needs and audiences, and utilized post training assessments and feedback to monitor effectiveness of training programs- Oversaw training grant proposals and distributions and managed ongoing relationships with regional economic development groups

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  Taz Fresh, LLC

  • Cincinnati, Ohio, United States

  • General Manager

    • Mar 2018 - Jun 2020
    • Cincinnati, Ohio, United States

    - Provided leadership and supervision of restaurant operations for a multi-unit franchisee- Oversaw quality assurance programs and documentation in compliance with franchise requirements and local regulations- Managed internal learning management system (LMS) and directed staff training and development program- Leveraged historic and projected performance data to maintain optimal inventory levels and consistently achieved or exceeded revenue and labor KPIs - Analyzed and optimized restaurant systems, including workflow processes and scheduling, to improve efficiency and control labor costs

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  Various Companies & Nonprofits

  • Educational Consultant

    • Sep 2012 - Jun 2018

    - Served various organizations, including Howard Hughes Medical Institute, The College Board, and Educational Testing Service- Designed and facilitated professional training and workshops for instructors of collegiate and K-12 curriculum- Provided content and editorial services for curriculum development projects in Science, Technology, Engineering, Arts, and Math

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  Typespring

  • Cincinnati, Ohio, United States

  • Web Developer & Digital Marketing Agent

    • Jun 2014 - Apr 2018
    • Cincinnati, Ohio, United States

    - Designed, built, and monitored corporate websites and managed social media channels- Developed and monitored multi-channel digital marketing campaigns

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  Mason City Schools

  • Mason, OH

  • Science Curriculum Leader

    • Aug 2013 - Aug 2014
    • Mason, OH

    - Provided data analysis to determine curriculum material and protocols for all secondary science courses in grades 7-12, serving over 5,000 students daily- Facilitated professional training & development for the district’s 42 secondary science teachers, including the state of Ohio’s largest secondary learning institution- Advised district administration on course proposals and curriculum adoptions in compliance with state and federal education mandates

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  Goshen Local Schools, North College Hill City Schools

  • Science Teacher

    • Aug 2004 - Jul 2013

    - Authored and delivered curriculum for multiple secondary science courses, including AP Biology, Human Genetics, and ACT Science- Provided instruction to 150+ students daily, ensuring personalized, positive outcomes to at-risk students