Experience

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  Austage Events

  • Melbourne, Victoria, Australia

  • Project Manager

    • Apr 2018 - Present
    • Melbourne, Victoria, Australia
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  Aussie Broadband

  • Melbourne, Victoria, Australia

  • Customer Service Team Lead

    • Aug 2020 - Jan 2022
    • Melbourne, Victoria, Australia
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  Staging Connections

  • Melbourne, Australia

  • Venue Sales Executive Crown Melbourne

    • Aug 2016 - Apr 2018
    • Melbourne, Australia

    Key member of the Staging Connections audio / visual sales team at Crown Melbourne. This role included management of an extensive client portfolio encompassing some of the largest corporate events held in Australia.Duties included:• End-to-end development and coordination of corporate AV event re...

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  Audio Visual Dynamics

  • Australia
  • Events Services
  • 1 - 100 Employee

  • AV Account and Business Development Manager

    • Jun 2016 - Aug 2016

    AV Account & Business Development Manager.A newly created role focused on revenue growth through the generation of new business and development of an existing client base.Duties included:• Generating new business opportunities in order to increase revenue, provide greater levels of service and cement relationships for future business success. • Identifying opportunities to increase the profitable revenue within current client base.• Attending to and maximising sales leads at industry and networking events.• Maintaining detailed customer relationship database and action timeline.• Meeting regularly with the senior management team to ensure consistency with the company’s strategic direction.• Developing systems and processes for the role.

  • AV Venue Manager MCG

    • Mar 2015 - May 2016

    Managed the audio visual services department at the Melbourne Cricket Ground with a staff of 12 including: sales, operations and technical. Developed and implemented AV production solutions for major sporting events, corporate conferences, media & press releases, exhibitions, trade shows and various functions at the MCG.Duties Included:• Management of business operations including, labour recovery, departmental profit and loss, standard operating procedures, customer service protocols and OH&S.• In-depth reporting to internal management and the Melbourne Cricket Club including sales figures, OH&S, pricing structures and customer experience.• Providing coaching and mentoring to develop and optimize individual and team capability.• Motivating and managing staff in an effective manner, ensuring staff have the best opportunity to complete their required tasks, with accuracy and efficiency being paramount.• Complex stakeholder management between multiple competing parties.• Problem solving in high pressure live event environments.• End-to-end development and coordination of corporate AV requirements.• Using high-level knowledge of equipment inventory to ensure appropriate usage and meet client brief.• Developing and maintaining strong face to face client & business relationships.AV Venue & Production Management:• AFL Finals Series & Grand Final 2015.• Boxing Day Test, International One Day Series, 20/20 and Big Bash Cricket 2015 – 2016.• Outdoor Cinema at the MCG 2016.

  • AV Venue Manager MTH

    • Apr 2012 - Mar 2015

    Managed the audio visual services department at the Melbourne Town Hall with a staff of 7 including: sales, operations and technical. Developed and implemented AV production solutions for Concerts, Gala Dinners & Awards Ceremonies, Community Events and Corporate Conferences.Duties Included:• Management of 300+ clients over a 12-month cycle. • Management of business operations including, labour recovery, departmental profit and loss, standard operating procedures, customer service protocols and OH&S.• In-depth reporting to internal management and key stakeholders including sales figures, OH&S, pricing and customer experience.• End-to-end development and coordination of diverse AV requirements and budgets.• Providing creative event solutions utilizing the latest technological offerings including lighting design, video projection and audio treatment.• Working closely with clients to assist in delivering their project brief.• Production supervision of external suppliers and contractors.AV Venue & Production Management:• Melbourne Symphony Orchestra Concert Series.• King Kong Opening Night Party.• Christmas Gingerbread Village Exhibition.

  • AV Venue Manager ZINC

    • May 2011 - Apr 2012

    Managed the audio visual services department at ZINC, Federation Square’s boutique event space. Worked in a two-man team covering all aspects of AV production including concept design and quoting, event delivery and logistics. Duties Included:• Management of client AV production requirements.• Rostering and time-sheets for all full time and casual staff.• Equipment transfer and maintenance logistics.• Complex logistical planning to ensure smooth running of events on tight timelines.• Regular reporting to internal management and key stakeholders.AV Venue & Production Management:• Private Dinner with the Danish Royals (Prince Frederik and Princess Mary)• TEDx talks.

  • AV Account Manager SMOC

    • Jul 2010 - May 2011

    Senior AV account manager working along-side the conference and events department of this prestigious hotel. Managed AV production elements for large international residential conferences. Duties Included:• End-to-end development and coordination of corporate AV requirements.• Meeting with venue staff and clients to arrange and plan upcoming functions to their specifications and to establish, confirm or revise their requirements• Regular reporting to the AV venue manager.• Development of strong client/service culture within the venue.

  • Technician / Venue Manager

    • Feb 2005 - Jul 2010

    Senior AV Technician and Venue AV Manger working within multiple sites across Victoria.Duties Included:• Operate & maintain audio, visual & lighting systems.• Supervise external AV technicians & external production suppliers.• Handle highly confidential and sensitive material in a professional manner.• Work with venue staff to ensure clients expectations of conference are exceeded.• Develop procedures for new technicians & coordinate training and inductions.• Equipment transfer and maintenance logistics.

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  JDK

  • Adelaide & Melbourne

  • Freelance Musician

    • Jan 1998 - Jan 2012
    • Adelaide & Melbourne

    • Professional Jazz / Rock / Blues and Contemporary Drummer.• Audio Engineer with a preference for studio work over live mixing.• Proficient with ProTools, Logic & Ableton.• Electronic music producer and live performer.

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  Wilson Parking Australia 1992

  • The Royal Melbourne Hospital

  • Parking Attendant

    • Nov 2002 - Jan 2005
    • The Royal Melbourne Hospital