Experience

• 

  Pullman Bangkok Hotel G

  • Thailand
  • Hospitality
  • 1 - 100 Employee

  • Assistant Reservation Manager

    • Apr 2023 - Present

  • Reservation Supervisor

    • Jul 2020 - Apr 2023

  • Call Center Supervisor

    • May 2018 - Jul 2020

    1.Training, and preparing call center agents to respond to customer questions and complaints and troubleshoot problems with services or products.2.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.3.Answering agent questions regarding best practices or difficult calls.4.Identifying operational issues and suggesting possible improvements.5.Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.6.Preparing reports and analyzing data to assist management as they determine call center goals.7.Working with other supervisors and management team members to support agents and maximize customer satisfaction.

  • Call Center Operator

    • Apr 2013 - Apr 2018

• 

  San Isidro National High School

  • Region VI - Western Visayas, Philippines

  • English Teacher

    • Jun 2011 - Feb 2013
    • Region VI - Western Visayas, Philippines

    1. English Teacher for First Year and Second Year Students.2. Creates Lesson Plan for each Day Classes.3. Trains student for Various language Competitions eg. Orations, Speech Choir, Spelling Bee and Read A Thon