Experience

• 

  GLINK GLOBAL | Freight Forwarding

  • United Arab Emirates

  • Senior Sales & Customer Service

    • Feb 2023 - Present
    • United Arab Emirates

• 

  AVANT GARDE LOGISTICS LLC

  • Dubai, United Arab Emirates

  • Logistics Customer Service

    • Jul 2021 - Dec 2022
    • Dubai, United Arab Emirates

• 

  Lords Express Shipping Services LLC

  • United Arab Emirates

  • Customer Service Executive

    • Jan 2021 - Jul 2021
    • United Arab Emirates

• 

  Flomic Freight & Logistics

  • Customer Service Team Leader

    • Nov 2019 - Dec 2020

    •Resolves customer issues and questions.•Track and trace all shipments and permanent communication with clients•Responsible forupdating inventory. •Provide support to other Logistics Teams as needed & interact with other departments to respond to their needs•Sending reports to supervisor (waybill collection summary and box receipt summary)•Maintaining a positive, empathetic and professional attitude toward customers at all times.•Responding promptly to customer inquiries.•Communicating with customers through various channels.•Acknowledging and resolving customer complaints.•Knowing our products inside and out so that you can answer questions.•Processing orders, forms, applications, and requests.•Keeping records of customer interactions, transactions, comments and complaints.•Communicating and coordinating with colleagues as necessary.•Providing feedback on the efficiency of the customer service process.

  • Cargo Specialist

    • Sep 2018 - Oct 2019

    • Ensuring Day to Day Cargo Operations, Providing high level of customer service and delivery and pick up arrangement from customers.•Estimate freight or postal rates and record shipment costs and weights.Calculate shipping costs.•Enter shipping information into a computer to record in database.•Prepare manifest showing the senders and consignee's details.•Determine method of shipment, and prepare bills of lading and other shipping documents.•Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight.•Attach address labels, identification codes, and shipping instructions to containers.•Ensures inventory are tally and correct.

• 

  I fashion

  • Online Audio and Video Media
  • 1 - 100 Employee

  • HR Benefits Officer

    • Sep 2017 - Jan 2018

    • Guides agency hired employees regarding loans such as SSS loan, Pag-ibig Loan and Philhealth Claims.• Responds to all calls and e-mails concerning benefits of agency hired employees.• Responsible in documenting all concerns regarding benefits.• Provides feedback to agency hired employees regarding the status of their benefits concerns.• Identifies problem and finds a solution on their remittances and loan payments.• Processes the requests of agency hired employees in relation with their Certificates such as: Certificate of Separation in SSS for maternity purposes and Certificate of Contribution for Philhealth Claims.• Performs other task related to Human Resource as required by the Immediate Head.

  • HR Training Officer

    • Mar 2017 - Sep 2017

    • Conducts training for new hire Fashion Consultant in assigned areas.• Provides companyorientation to new hire.• Conducts Pre and Post evaluation for Fashion Consultants.• Coordinates with brand/operations by communicating the details of the training session.• Takes responsibility of ensuring all training rooms/venues, equipment, catering arrangements, are booked or cancelled in advance.• Prepares materials needed for training session(photocopying, distribution, and management of materials in line with regulations of controlling the documents).• Administers exams and provide coaching to participants.

  • HR Records Officer

    • Aug 2016 - Mar 2017

    Job Responsibilities:• Prepares the personnel movement entry for all types of employee movement respective to required effective date in HRIS.• Monitors and issues monthly notice of end of contract and movement recommendation to respective department heads with corresponding appraisal form as needed.• Submit monthly manpower headcount of Non- Direct office & Non-office employees.• Receives resignation letter and process necessary documentation for employee’s separation.• Coordinates with the recruitment section for submission of newly hired employees 201 file and pertinent manpower request for replacement of separated employees.• Coordinates with the compensation Officer for computation of retirement benefit/separation pay/monetary assistance for eligible employees.• Conduct exit interview to disengaging (resign/EOC) employees.

• 

  Prime Movers Business Soultion Inc.

  • Philippines

  • HR Assistant

    • May 2014 - May 2016
    • Philippines

    Job Responsibilities:• Handles company Accreditation in PESO Offices to conduct In-House Recruitment.• Participates as Company’s Representative in Job Fair Events.• Process AD Posting request to Job Placement Agencies (JOBSTREET/MYNIMO).• Verifies accurate information/s of separated employees for final pay processing-date hired/ date of separation/ reason for separation.• Conducts Initial Interview and screen potential applicants.• Administer ability/aptitude exams to pre-qualified applicants.• Handles staff deployment (briefing ID preparation, and issuance of branch endorsement).• Monitoring of branches and head office staffing requirements.• Safe keeping of 201 files and other employment documents.• Facilitates orientation and deployment procedures to new hire employee/s.

• 

  2 L.O.G Holdings Inc.

  • Philippines

  • Stock Controller

    • Mar 2013 - May 2014
    • Philippines

    Job Responsibilities:• In charge of Necklace stocks on hand • Handles Consignment items• Organizes stocks into their respective cabinets• Prepares the stock requested by the branches • Checks item for release • Assists branches under Sterling Warehouse Inc. with their needs when it comes to items• Counts newly delivered stock items for the second time • Transfer all slow moving items with Transfer Stock (TS) to Quality Control Dept.