Experience

• 

  FNBO

  • United States
  • Banking
  • 700 & Above Employee

  • Director, Mortgage Risk

    • Oct 2022 - Present

    • People Management: Built and developed a team. Decision-making in first line exceeded 80%.• Compliance Regulation: Maintained a strong understanding of all relevant laws and regulations.• Risk Management: Established, implemented, and managed risk standards and programs.• Strategic Planning: Developed strategy for risk implementation teams. HMDA error reduction, +20%.• Customer-First Culture: Led billing update initiative, securing executive buy-in, resulting in 100% CSAT.• Change Management: Worked cross-functionally with 15 stakeholders, including all mortgage teams, to assess implementation projects.

  • Business Risk Manager

    • Oct 1997 - Oct 2022

    • Research: Conducted independently via written materials as well as electronic versions.• Training: Led onboarding and ongoing enablement on compliance regulations.• Audits: Interacted with audit and risk review staff and external investors during periodic reviews.