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Bio

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Jennifer Thorpe is a seasoned operations professional with extensive experience in project management, quality assurance, and administrative support. She has worked in various industries, including shipping, energy, and defence, and has a strong background in process improvement and stakeholder management. With a degree in A-Levels and GCSEs, she has developed a solid foundation in administration and communication.

Experience

    • Project Administrative Assistant
      • Apr 2023 - Present

    • United Kingdom
    • Waste Treatment and Disposal
    • 100 - 200 Employee
    • IMS Advisor
      • Jul 2019 - Mar 2023

      • Lead Auditor conducting internal IMS audits at all sites to ensure compliance with the ISO standards 9001 / 14001 / 45001), raising non-conformances, opportunities for improvements and positive observations / following-up with sites to ensure close-out of findings• Hosting Third-Party audits at all sites to maintain company certification to ISO Standards• Diary Management of internal and external audits for Site and Senior Managers• Identifying trends in audit findings and raising to senior management through annual management reviews• Coordinated the successful migration from OHSAS 18001 to ISO 45001 while remote working, updating core processes based on the Gap Analysis, training Site Managers, conducting internal audits and management reviews and attending external verification audits• Implementing a project to standardise the company-wide document control system, identifying documents in scope, liaising with the designer to ensure specifications were met, carrying out user acceptance testing, scheduling the migration, putting documents into the current branding, training sites in use and quarterly progress updates to Management• System Administrator and key stakeholder in the design, user acceptance testing and implementation of a new HSEQ database in Intelex• Reviewing Display Screen Equipment Assessments to ensure issues have been actioned.• Arranging annual calibration of noise monitoring equipment• Managing content of the department SharePoint sites / monitoring the department mailbox• Raising purchase orders in FocalPoint• Administrating user licences and password re-sets in the Safetycare training system• Issuing manual handling certificates where training was carried out internally

    • Compliance Assistant
      • May 2018 - Jun 2019

      • Coordinating training (updating training package documentation, scheduling training sessions, preparing handouts, scoring assessments, issuing certificates and managing feedback)• Re-branding documents and updating content in line with the IMS (ISO 9001, ISO 14001, OHSAS 18001) and current regulations/standards• Maintaining the department document register• Logging accident/incident reports and assigning an Advisor to assist with the investigation• Arranging regular team meetings (including agenda/taking minutes) and creating/updating the team work list to prioritise tasks/track progress through to completion• Managing content of the department SharePoint sites• Compiling monthly accident/incident statistics reported to Senior Management• Assisting with internal IMS audits at operational sites• Overseeing the department mailbox

  • Delatim Ltd
    • Woolwich
    • Projects Administrator
      • Nov 2017 - Mar 2018
      • Woolwich

      • Creating and maintaining the division asset log to ensure traceability of stock• Managing Outlook calendars for the Operations Manager and Technical Manager• Making travel arrangements for team members• Liaising with engineers and clients to schedule site availability and recording progress of installation works• Arranging supplier phone conferences and updating/issuing status log for open items• Creating and issuing purchase orders/checking invoices for payment• Arranging regular team meetings and creating a work list to prioritise tasks/track progress• Creating work packs for field engineers to assist with on-site equipment installations• Proofreading documents and data sheets to be published externally• Attending UK client visits and site installations, taking minutes of meetings

  • American Bureau of Shipping
    • London, United Kingdom
    • Vendor Coordinator
      • Jan 2014 - Sep 2017
      • London, United Kingdom

      • Focal point for all Vendors supplying equipment to major conversion/modification projects, dealing with a variety of queries on a daily basis• High level of contact with main Clients, Vendors, Sub-Vendors, Manufacturers, Engineers and Surveyors globally• Building and maintaining excellent client relationships• Advising technical and survey requirements for Vendor equipment in accordance with applicable Rules and Regulations• Preparing and issuing quotations to Vendors for engineering design review• Assisting to resolve complicated issues to avoid or minimise potential delays to critical delivery schedules• Actively participating in Client kick-off meetings and ad hoc Vendor meetings• Creating and maintaining a Vendor Equipment Certification Tracking spreadsheet per project to monitor status• Providing progress figures of Vendor equipment certification to the Project Managers for inclusion in monthly and quarterly reports• Resolving open technical comments in conjunction with the design review engineer• Supporting the Project Managers where main Client and Vendor issues overlap• Prioritising own workload to meet constantly changing and highly critical deadlines• Proposing lessons learned to assist improving future projects• Ensuring confidentiality by obtaining signed Disclosure Agreements from Vendors• Developing comprehensive guidance for the Vendor Coordination role

    • Fleet Services Improvement Coordinator
      • Nov 2013 - Dec 2013

    • Service Improvement Analyst
      • Sep 2013 - Oct 2013

    • United Kingdom
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Quality Assurance Specialist
      • May 2009 - Sep 2013

      • Review existing systems and implement improved processes• Seek stakeholder feedback on implemented improvements• Conduct quarterly and annual analysis and produce reports for global managers• Manage the diary for the department video conference meeting room• Organise meetings, arrange guest speakers, liaise with attendees and take minutes• Deliver PowerPoint presentations to a variety of audiences• Liaise with global offices and respond to a high level of correspondence daily• Administrate department process maps to ensure consistent best practice• Investigate and action client feedback• Arrange monthly workload for technical staff• Prioritise work to meet changing deadlines

    • Senior Administrator
      • Jul 2006 - May 2009

      • High level of direct contact with clients, contractors and global offices• Training the entire administrative team due to staff turnover, including upwards training of new line manager• Writing the majority of administrative work instructions• Preparing quotations and contracts• Ensuring that 24-hour coverage was maintained by the on-call technical team members• Answering the 24-hour emergency phones

    • Administrative Officer / Administrative Assistant
      • Feb 2002 - Apr 2006

Education

  • 1999 - 2001
    NEGUS 6th Form
  • 1994 - 1999
    Plumstead Manor

Suggested Services

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Industry Focus. “Renewable Energy Semiconductor Manufacturing”

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