Experience

• 

  Carbiz Accident Replacement Vehicles

  • Smeaton Grange, New South Wales, Australia

  • Operations Manager

    • Jul 2021 - Present
    • Smeaton Grange, New South Wales, Australia

• 

  Right2Drive Accident Replacement Vehicles

  • Australia
  • Motor Vehicle Manufacturing
  • 1 - 100 Employee

  • Operations Supervisor

    • Dec 2017 - Jun 2021

  • Operations Coordinator

    • Jun 2017 - Dec 2017

  • Claims Assessor

    • Jul 2016 - May 2017

    Role is to confirm liability for all motor vehicle claims from various Insurers which I deal with Insurers on a daily basis. To monitor documents/information require to validate files and maintain a high quality standard. Ensure and monitor the length of each hire. Striving to achieve all values of our company: Dedication, Integrity, Passion, Progressive, Empowerment and Productivity.

• 

  Symbion Pty Ltd

  • rydalmere, nsw

  • Dedicated Principal Agent - Contract Logistics

    • Oct 2012 - Jul 2016
    • rydalmere, nsw

    - To provide appropriate and superior customer service both internal and external customers, and understanding the ongoing requirement for Symbion to maintain and build strong relationships with principals- Accurately process orders, claims and the release of back orders- Act as a central point for internal and external customer enquiries. Coordinate the investigation of and ownership of enquiries until a satisfactory conclusion is reached- Preparation and distribution of clients reports and maintain client specific spreadsheets- Control the filing and recording of all customer service orders, enquiries, claims, related reports, faxes, mail etc- Actively possess a working knowledge of Symbion Services- Adhere to company & legislative a OH&S requirements- Continual commitment to the achievement of departments KPI's

• 

  The Church of Jesus Christ of Latter-day Saints

  • Australia Perth Mission

  • Volunteer Full-Time Missionary

    • Feb 2011 - Aug 2012
    • Australia Perth Mission

    - Working closely with people according to their needs- Organising, planning, prioritising effectively- Communication skills, working one on one and groups of people- Helping people work towards a specific goal- Responsible for certain areas allocated and also people- Setting goals - Goal, Plan, Action- Meeting individual & companionship goals - being accountable- Ability to delegate and accept responsibility - Ability to operate effectively as a member of a team in completing tasks, solving problems - Setting realistic timelines- Being self-motivated and self-disciplined- Coping with stress- Learning from experiences

• 

  GE Capital

  • Blacktown

  • Personal Finance Representative

    • Jul 2010 - Jan 2011
    • Blacktown

    - Conducting customer loan interviews- Collective relevant customer personal and financial information- Assessing customers' needs and eligibility for product solutions- Providing customers with up-selling and cross sell options- Executing on all team and individual objectives- Making outbound a to existing customers- Taking inbound call enquiries - Developing thorough understanding of branch network offerings- Servicing customers transaction needs - taking payments, answering queries and maintaining customer relations- Maintaing daily branch procedures such as log books, cash handling etc- Understand and ensure all compliance, legislative and regulatory responsibilities are met- Escalate any compliance, legislative and regulatory issues and concerns through appropriate channels

• 

  RAMS

  • Australia
  • Financial Services
  • 700 & Above Employee

  • Valuation

    • Jul 2007 - Jul 2010

    - Provide status updates in regards to Valuations- Co-ordinate and managing a work relationship with valuers in QLD, WA, SA & VIC- Instructing and coordinating valuation request- Reviewing and assessing valuation reports- Liaising with internal staff and external customers- ordering valuations

  • Loan Officer

    • Dec 2006 - Jul 2007

    - Liaison with mortgage brokers in QLD, WA, & NSW- Inputting Home Loans- Ordering Title Searches- Ordering valuations- Withdrawing Loans off the system- Liaising with internal staff and external customers

• 

  Commonwealth Bank

  • Parramatta

  • Mortgage Loan Officer

    • Oct 2005 - Oct 2006
    • Parramatta

    - Dealing with phone enquiries- Customer service- Inputting / processing loans- Data entry- Dealing with lenders / solicitors - Action emails- Liaise with CBA branches & brokers