Experience

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  Old Sturbridge Village

  • Lead Educator-Field Trip and Youth Programs

    • May 2017 - Present

    • Manage Scout programming including: Scout Days, Night in the Museum overnights and the Great Scout Camp Out. This includes updating all programs as needed, creating activities for Scout Days, staying up to date on scout requirements, training and overseeing staff.• Manage Summer and vacation...

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  Chestnut Farms, LLC

  • Hardwick, MA

  • Farm Administrator

    • Feb 2016 - Oct 2017
    • Hardwick, MA

    • Managed farm CSA and Farmers Markets• Kept customer lists current• Provided customer service support• Updated farm’s social media• Distributed farm shares and accept payments

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  Town of Ware, MA

  • Ware, MA

  • Department Assistant

    • Jul 2015 - Feb 2016
    • Ware, MA

    • Back up to Department of Public Works Administrative Assistant• Oversaw day to day account payables for Highway Department• Provided face to face and telephone customer support• Posted and balanced town water & sewer payments• Worked closely with Deputy Director in providing Highway Departm...

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  Monson Savings Bank

  • Ware, MA

  • Customer Service Associate

    • Jul 2013 - Jul 2015
    • Ware, MA

    • Guided customers on selecting appropriate banking options for their needs.• Opened accounts.• Assisted customers in depositing, withdrawing, and transferring funds.• Completed Customer Service Associate level 1 and 2.• Achieved 100% satisfaction on internal secret shops since I began.• Conduct ...

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  Lowe's Home Improvement

  • Springfield, Massachusetts Area

  • Kitchen Designer

    • Oct 2007 - Jul 2008
    • Springfield, Massachusetts Area

    • Assisted in preparations for and with actual opening of new store in Ware, MA.• Aided clients with kitchen design, cabinetry, counter top and appliance selection.• Acted as liaison between clients and product vendors.• Coordinated delivery and installation of cabinetry and appliances.• Oversaw ...

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  EarthScan

  • Albuquerque, New Mexico Area

  • Salesperson/Customer Care

    • Mar 2000 - Aug 2000
    • Albuquerque, New Mexico Area

    .• Supported Sales Team with follow up calls to customers and mailings.• Sold satellite images of agricultural land.• Provided customer assistance with product tools and images.

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  MediaOne

  • Greater Boston Area

  • Call Center Coach

    • May 1998 - Apr 1999
    • Greater Boston Area

    • Created and delivered training curriculum for product knowledge and system procedures for new hires.• Coached representatives on monthly basis by reviewing taped calls and discussing performances.• Produced daily reports on individual representative and departmental service levels.• Contributed...

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  RCN

  • Greater Boston Area

  • Customer Care Rep

    • Mar 1997 - May 1998
    • Greater Boston Area

    • Assisted in self-supervised start up environment.• Created call-coaching program for centralized call center.• Developed procedures and workflow for the provisioning of telephone and cable systems.• Supervised and trained temporary employees. • Developed and implemented training program for per...

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  Electric Insurance Company

  • Greater Boston Area

  • Customer Care

    • 1994 - 1997
    • Greater Boston Area

    • Provided counseling for home, auto, yacht, and personal excess liability policies.• Assisted with training new employees.• Reviewed and determined customer eligibility for interstate transfers.• Supervised team of new representatives.• Earned Massachusetts Agents License.