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Jennifer S. Pottinger, SHRM-SCP, is a seasoned HR professional with 24 years of experience in talent management, employee engagement, and strategic planning. She has held leadership positions in human resources at Amadeus, DHL, and Humana Inc., providing strategic HR support to multiple business formats and driving functional and departmental goals and objectives. With a strong educational background in Business Administration from the University of West Georgia, Jennifer has developed expertise in HR consulting, talent management, and employee relations. She is certified in Diversity, Equity and Inclusion, SHRM-SCP, and Certified Strength Coach.

Credentials

  • Diversity, Equity and Inclusion Certified
    AIHR | Academy to Innovate HR
    Sep, 2023
    - May, 2026
  • SHRM-SCP
    SHRM Certification
    Jan, 2015
    - May, 2026
  • Certified Strength Coach
    Gallup

Experience

  • Amadeus
    • Miami, Florida
    • Manager, Human Resources
      • Sep 2009 - Present
      • Miami, Florida

      Responsible for providing strategic HR management support to over 3,000 Americas Region employees, focusing on Employee Engagement, Talent Management, Training and Development, Mentoring Programs, and Diversity, Equity and Inclusion.•Provides strategic and operational human resources support for the Americas Region of a global travel technology organization. •Responsible for the region's Diversity, Equity and Inclusion Program (DEI Certified)•Responsible for North America's Employee Engagement Program.•Oversee the Mentoring program for Staff and Manager level•Responsible for Talent Management and Training and Development programs for the region.•Support the business in its Organization Change initiatives.•Play a key role in the analysis, strategic planning and implementation of business restructuring initiatives.

    • Corporate HR Manager
      • Jan 2005 - Feb 2009

      •Provided Human Resources Consultancy to business leaders in a complex matrix organization, assisting them in achieving their strategic goals and objectives in a rapidly changing environment. ••Provided strategic HR direction in the off shoring of Finance Operations to Costa Rica.•Designed and implemented a retention strategy that linked performance and behaviors to DHL’s values.•Played a key role in the analysis, strategic planning, and implementation of business restructuring initiatives.•Supported the business in its Organization Change initiatives.•Successfully led a cross functional team in the corporate office consolidation project.•Managed the Employee Opinion Survey process for Client groups.•Facilitated Leadership Training Programs.•Provided HR consultancy in performance management, benefits administration, payroll matters, retention and talent management, employee relations, training and development, and other HR initiatives.

    • HR Director
      • Mar 1990 - Apr 2004

      Provided HR leadership and counsel to senior leaders of multiple business formats to drive functional and departmental goals and objectives.

Education

  • 1976 - 1980
    University of West Georgia
    Bachelors of Business Administration, Management

Suggested Services

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Industry Focus. “Human Resources”

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