Experience

• 

  Everest Toys

  • Canada
  • Manufacturing
  • 1 - 100 Employee

  • Customer Service & Claims Manager

    • Jan 2022 - Present

    Provide responses and solutions to customer concernsProvide customer service and claims management to sister companiesInvestigate all defect, damage and short ship claims Submit online claims Process claims in hub plannerReceive, submit, process and post credit memosProvide replacement parts when possibleProvide RA# to warehouse and carriers for authorized returnsCreated complete onboarding booklet for all new hires Train new hires and sign off on training documentsFilter and approve web registrationsObtain B.O.L. and P.O.D. paperworkDaily credit card reconciliations for pre-authorized paymentsVisit customer locations to check stock quantity and product placement

  • Account Manager

    • Feb 2021 - Jan 2022

    Sales account management and growthCreated rapport with new customers and enhanced rapport with existing customersBuilt relationships and improved my knowledge of the industryCreated sales presentationsFollowed up with orders to ensure timely deliveryReported claims for missing and damaged itemsHandled customer inquiries

  • Sales Co-Ordinator

    • Oct 2020 - Feb 2021

    Created item setupsCreated new customer accountsCreated presentations Created charts and graphs Generated reportsTracked ordersData EntryAdhoc

• 

  Purplebricks

  • Stoney Creek, Ontario, Canada

  • Administration

    • Feb 2019 - Feb 2020
    • Stoney Creek, Ontario, Canada

    Scheduling Appointments for Realtors to Show PropertiesScheduling Appointments for Home InspectionsOnboarding New Team MembersActed as Liason between Realtors and Sellers by Collecting and Sharing Information Regarding Sale PropertyEstablished Positive Working Relationships with Colleagues and Customers

• 

  Whitebird

  • Hamilton, Ontario, Canada

  • Bilingual Customer Service Representative

    • Jun 2017 - Apr 2018
    • Hamilton, Ontario, Canada

    Provided Primary Customer Support in a Fast-Paced Environment via Telephone, Email and In PersonOnboarding New Team MembersScheduled Delivery Drivers Daily RoutesEnd of Day Debit and Credit Machine Balance to Daily Report