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Bio

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Jennifer Pierson is a seasoned hospitality professional with experience in food and beverage management, including roles as Food and Beverage Manager at Saganing Eagles Landing Casino & Hotel, Lounge Manager at Bay Valley Resort & Conference Center, and General Manager at Denny's. She has also held positions at Bay Point Resort and Marina, Subway, and Lucky Sweepstakes. Jennifer holds certifications in Allergen, Servesafe Management, and TAM.

Credentials

  • Allergen
    National Restaurant Association
    Jun, 2018
    - Apr, 2026
  • Servesafe Management
    Servsafe National Restaurant Association
    Mar, 2018
    - Apr, 2026
  • TAM
    National Hospitality Institute
    Sep, 2012
    - Apr, 2026

Experience

  • Saganing Eagles Landing Casino & Hotel
    • Standish, Michigan, United States
    • Food and Beverage Manager
      • May 2019 - Present
      • Standish, Michigan, United States

      - Responsible for 3 of the 5 food and beverage outlets- Recruiting and disciplines- Yearly Budget Planning- Supply ordering not limited to office and bar supplies, Liquor, and beer - Event planning and coordinating- Scheduling of 30+ employees- Creating drink and food menus- Payroll and timekeeping- Training and stepping in for line level jobs when needed

    • Lounge Manager
      • Apr 2017 - May 2019
      • Bay City,MI

      - Responsible for liquor and beer orders for both restaurant and banquets- Schedules to ensure proper labor costs were met as well as high customer service- Created an excel P&L program - Inventory- Supervise employees- Hiring, disciplining, and terminating - Created a handbook for employees in the restaurant- Payroll- Promotion for events at the Resort including making flyers and use of social media- Responsible for weekly entertainment and special events

    • Supervisor
      • Apr 2016 - Oct 2016
      • Marblehead, OH

      - Responsible for scheduling, liquor and beer orders- Bartending, serving, cooking bar food- Money deposits- Inventory- Supervising employees

  • Denny's
    • Sandusky,OH
    • General Manager
      • Nov 2014 - May 2016
      • Sandusky,OH

      - Responsible for ordering food deliveries and ensuring on hitting our weekly food cost numbers- Make employee schedule to cover all areas of the restaurant in order to keep customers happy as well as making sure we keep labor at the recommended amount.- Supply ordering for all areas of the restaurant- Keep track of food temperatures and proper handling procedures; correct any problems- Fill in job codes as needed, i.e. food prep, serving, cooking, dishes, etc.- Handle customer complaints- Bank deposits and financial records- Discuss our monthly P&L numbers with assistant managers

  • Subway
    • Castalia, OH
    • General Manager
      • Jan 2014 - Sep 2014
      • Castalia, OH

      - Responsible for recruiting employees as well as any needed disciplinary actions- Entering and submitting weekly payroll - Creating schedules around the allotted hours that were supplied- Made weekly truck orders- Responsible for weekly and monthly inventories and creating solutions for missing product and/or bettering labor and cost of goods numbers- Monthly meetings to address any issues and keeping all employees up to date on any changes in the company- Did money handling and bank deposits- Creating prep and pull lists to decrease the amount of expired product

    • Traveling Manager
      • May 2011 - Nov 2013
      • Lorain, OH

      - Traveled out of state to open new locations- Responsible for recruiting and discipline actions for employees- Trained all employees from part time to management- Submitted Payroll- Networking and computer maintenance - Book keeping and bank deposits and withdrawals’- Responsible for creating advertisement

Suggested Services

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Industry Focus. “Hospitality”

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