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Jennifer Pesa is a seasoned retail professional with experience in customer service, order processing, and office management. She has held various roles in retail, including Cashier, Assistant Store Manager, and Department Manager at Loblaw and Dana Hospitality LP. She has a strong background in customer service, sales, and inventory management. With over 10 years of experience in retail, Jennifer has developed strong skills in food safety, shrink reduction, and department budgeting. She has a proven track record of increasing sales and reducing shrink, and has experience with office management, labor management, and employee engagement.

Experience

  • Dana Hospitality LP
    • Ontario, Canada
    • Cashier
      • Nov 2013 - Present
      • Ontario, Canada

      Ordering on budget, increasing vending to over budget, increasing sales over previous years, replace manager when he is on vacation , go to person.

  • Fortinos
    • Oakville, Ontario
    • Assistant Store Manager-Fresh
      • Mar 2013 - Mar 2014
      • Oakville, Ontario

    • Assistant Store Manager-Fresh
      • Aug 2008 - Mar 2013

      Oakville, / Mississauga, Ontario ▪ June 2008 –March 2013Exemplify, prepare and encourage staff to follow procedures and standards that are expected to provide an excellent customer service experienceUtilize business plan strategies to achieve financial targets for departments (Inventory control, gross profit, operational expenses, net contribution, shrink, wage cost)Supervise and maintain function in seven departments, also takes lead role as store manager when needed – attends all meetings and conducts when needed Exercises informal/formal performance management diligently to ensure in employee competenceProfit and Loss accountability to department managers for achieving targets efficiently

    • Department Manager
      • Jun 2006 - Aug 2008

      Delegate tasks among subordinates and manage the success of each effectivelyExecute, maintain, and update all product displays/planograms to be implemented in a timely mannerEnsure in availability of product information for staff and customersBuild and initiate customer relationships to encourage loyalty to the organizationEnsure all health and safety regulations are followed diligently

    • Sales Associate
      • May 2004 - Jun 2006

      Exemplify and provide exceptional customer service to consumersInitiate and encourage customer relationshipsBe punctual, and represent the company constantly

Education

  • 1976 - 1978
    Ottawa, On
  • Some College
    High School Diploma

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Food and Beverage Services”

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