Experience

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  SHI International Corp.

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Sr. Director of Contract and Customer Success

    • Dec 2022 - Present

    Leader for three amazing teams with a common DNA and focus on stellar Customer Experience. Continuing to foster a culture of collaboration; with Customers, Sales, Operations, Services Delivery and Support to execute a winning strategy with positive outcomes for customers, partners, team members and business. Proud to lead a growing ecosystem of virtual teams of diverse professionals, and oversee monitoring of key performance indicators to ensure a healthy and growing business for our Company.

  • Director of Contract & Customer Success, Public Sector

    • Oct 2021 - Dec 2022

    Crafting a team of professionals with focus on Customer Experience. Collaboration with Customers, Sales, Operations, Services Delivery and Support to execute a winning strategy with positive outcomes for customers, partners, team members and business. Proud to manage a stellar virtual team of diverse professionals, and oversee monitoring of key performance indicators to ensure a healthy and growing business within assigned accounts.

  • Manager, PMO - Client Success - Advanced Solutions Group

    • Jul 2018 - Oct 2021

    Honored to lead and manage our team of PMs responsible for assimilating large, complex, public sector contract customers in partnership with SHI. We thrive in the challenge of helping customers succeed in selecting, deploying and managing technology solutions through all aspects of the User Experience. Each day we drive the World Class Service experience that SHI is globally known for!

  • Sr. Project Manager

    • Jan 2015 - Jul 2018

    Taking on the challenge of complex Projects is something I intensely enjoy. In this role I continue to manage diverse Information Technology deployment and integration projects, focusing on those that require a high level of experience and creative thinking to meet the desired goals. Projects have included Datacenter deployments, large scale Client device lifecycle projects and challenging technology redeployment projects in addition to Software enablement services. I'm pleased to continue to be a member of the SHI Professional Services Organization, a team that is growing and adding value to our Company as a whole.

  • Project Manager

    • Jan 2014 - Jan 2015

    Performing in my current role as Project Manager for SHI, I directly manage Customer IT Service engagements. I'm excited to return to my roots of Project Management for our Customers. With a diversity of projects I have managed in the past including PC Refresh, Windows 7 Migrations, Server Rack and Stack with Data Center deployments as well as Software enablement services such as SharePoint deployments, Enterprise Vault and Security assessments, pen-test and remediation projects this aligns nicely with the goals of SHI Professional Services Organization.

  • Sr. Program Manager

    • Nov 2010 - Dec 2013

    As Sr. Program Manager for the Cloud Services division within SHI's Enterprise Solution Services organization, I handle all the business operations aspects to the cloud business. Among the areas I manage are the Customer billing operations, internal purchase management and negotiations along with our Managed Private Cloud manufacturing processes and procedures.

  • Program Manager

    • Sep 2009 - Nov 2010

    New position developed within our Services Department. Includes overall management of the service fulfillment collateral and marketing initiatives for SHI's lifecycle services to internal SHI as well as external Customers.

  • Sr. Engagement Manager

    • Jan 2007 - Sep 2009

    As a Sr. Engagement Manager my role was to assist in the solicitation of new Services projects from the customers SHI serves. In support of these projects I would project manage the engagement, overseeing the technical staff, maintaining the project financials and executive communications. Additional duties included Request for Proposal response collaboration, general team management and process improvement.

  • Engagement Manager

    • Jan 2003 - Jan 2007

    I began at SHI as an Inside Sales Rep. working with a terrific Outside Sales Rep. servicing the Denver, CO corporate territory. After 2 years I was promoted to the Hardware Resources Dept. and began working with our Hardware Manufacturers to develop stronger relationships as well as provide internal support to SHI staff.In 2003 I was promoted into the fledgling Services Dept. and have been here for the last 5 years in various roles and capacities. In the role of Engagement Manager involves the support and management of Service Opportunities from solicitation through completion.

  • Inside Sales and Product Support Champion

    • Jun 1999 - Dec 2002

    As an Inside Sales Representative my primary responsibility was Customer Care. Ensuring that we processed orders quickly and efficiently while maintaining high levels of satisfaction. In this role, paired with and Outside Sales Representative, we looked for every opportunity to provide cost savings to the Customer and provide a high-quality experience for IT procurement.Subsequently I was promoted in 2001 to the Hardware Resources Department to assist the overall sales force with increasing their Hardware sales to customers. This role included a variety of duties involving the hardware manufacturers in both an operational and marketing capacity.

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  Family Residences and Essential Enterprises, Inc.

  • Assistant Manager, Group Home

    • Jan 1995 - Jun 1999

    Services for the Developmentally Disabled. Over the 5 years I worked at FREE I held several positions including Counselor, Art Rehab Specialist, Manager and Assistant Manager. I was happy to be a part of the FREE Players (a Theatre Production group of clients, staff and friends) for those years...

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  Bedford Recreation Department

  • Art Specialist, Sr. Counselor

    • Jun 1982 - Aug 1994

    Every summer since I graduated as a camper I worked at the Town of Bedford Recreation Dept. as a camp counselor. I started at 12 in the Tiny Tots section and eventually moved up to the Day Camp as a Counselor and then eventually the Art Specialist. What a great way to spend the summer!