Experience

• 

  St. Boniface Hospital

  • LPN

    • Feb 2015 - Present

• 

  CancerCare Manitoba

  • Winnipeg, Manitoba

  • Division Secretary, Medical Physics

    • Apr 2012 - Jan 2013
    • Winnipeg, Manitoba

• 

  Zywave (formerly EISI)

  • Winnipeg, MB

  • Team Lead Administration/Accounting-Licensing Services Specialist

    • Jan 2000 - Jan 2012
    • Winnipeg, MB

    • Appointed Team Lead for Administration department, ensuring that company deliverables were executed and customer service was professional and courteous at all times• Led and trained employees on company processes, procedures and various in-house software programs to ensure that accuracy and service standards were met• Responsible for a wide range of administrative duties including switchboard coverage, correspondence, managing executive calendars, arranging travel, preparing purchase orders and expense forms and ordering supplies to ensure smooth business operations• Co-ordinated with retail, enterprise and corporate sales teams to ensure software licenses for Canadian and USA customers were in place• Provided professional and excellent customer service including prompt answering of questions, follow-up as needed and ensuring that concerns were directed to the appropriate team resources

• 

  Charleswood Veterinary Clinic

  • Veterinary Assistant

    • Sep 1988 - Jan 2000

    • Maintained daily administrative operations to support an efficient office environment including balancing daily revenue and processing monthly billings and collections• Handled telephone inquiries, scheduling and billing. Greeted clients, arranged and confirmed appointments• Provided caring and supportive environment for pets and owners demonstrating compassion and empathy for all situations