See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Bio

Generated by
Topline AI
Jennifer Klaich is a detail-oriented professional with experience in project management, data entry, and customer support. She holds a Bachelor of Arts degree in Communication and Media Studies from North Carolina State University and has certifications in customer support, chiropractic clinical assisting, HIPAA, and security awareness.

Credentials

  • Provide a great customer support experience
    Intercom
    Dec, 2023
    - Apr, 2026
  • Certified Chiropractic Clinical Assistant
    North Carolina Chiropractic Association
    Jan, 2016
    - Apr, 2026
  • HIPAA Certificate
    Accountable HQ
    Nov, 2023
    - Apr, 2026
  • Security Awareness Certificate
    Accountable HQ
    Nov, 2023
    - Apr, 2026
  • General Staff (GCP)
    CITI Program
    Oct, 2021
    - Apr, 2026
  • General Staff (GDPR)
    CITI Program
    Oct, 2021
    - Apr, 2026
  • General Staff (HSR)
    CITI Program
    Oct, 2021
    - Apr, 2026
  • General Staff (RCR)
    CITI Program
    Oct, 2021
    - Apr, 2026

Experience

  • Liine
    • Raleigh, North Carolina, United States
    • Senior Support Analyst
      • Nov 2023 - Present
      • Raleigh, North Carolina, United States

  • WCG
    • Durham, North Carolina, United States
    • Project Specialist
      • Mar 2022 - Nov 2023
      • Durham, North Carolina, United States

      Essential Duties / ResponsibilitiesSuccessfully support 5+ studies simultaneously. Perform data entry tasks and quality checksPreparation and tracking of project deliverablesAssist with preparation of meeting agendas, minutes and presentation materialsAssist with development and maintenance of project-specific documentation such as Communication Plans, Process GuidelinesMaintain project document archiveManage external team member communications including requests, alerts, reminders, etc.Routine client interactions such as initiating and/or responding to requests on behalf of Project Managers Assist with internal system/application testing as assignedServe as back-up to Project Managers for assigned project tasks and sponsor meetings, as appropriate

  • Liine
    • Raleigh, North Carolina, United States
    • Product Quality Specialist
      • Sep 2021 - Sep 2022
      • Raleigh, North Carolina, United States

  • VeraSci
    • Raleigh-Durham-Chapel Hill Area
    • Administrative Assistant, Operations
      • Apr 2021 - Sep 2022
      • Raleigh-Durham-Chapel Hill Area

  • None
    • Tarboro, North Carolina
    • Pet Sitter
      • Aug 2016 - May 2021
      • Tarboro, North Carolina

      -Fed, walked and cared for pets (dogs and cats) while their owners were away -Watched over the house and pets. Cleaned up after myself and pets. -Medicated pets when necessary

  • Hammer Chiropractic Tarboro
    • Tarboro, North Carolina
    • Certified Chiropractic Clinical Assistant
      • Mar 2011 - Apr 2021
      • Tarboro, North Carolina

      Job Responsibilities:-Performing muscle therapy on patients through electrical stimulation, traction, therapeutic ultrasound, heat and ice therapy. Developing x-rays -Engaging with the community by representing the office at health fairs. Promoting the office through the creation and design of content for marketing including print publications and promotional materials (brochures, fliers, coupons). Instrumental in editorial and quality control of all health and medical information used. -Administrative duties including: answering the telephone, filing, scheduling patients and taking payments using EZBIS software. Remaining flexible to facilitate the proficient management of the office.-Created an online presence by creating our office website and social media pages (Facebook).

  • Self
    • deadlymedicine.weebly.com
    • Website Administrator/Creator
      • 2013 - 2015
      • deadlymedicine.weebly.com

      I helped to create a website to accompany the curriculum created for North Carolina teachers on the Holocaust. The website serves as a resource for both students and teachers. The creation of the website was funded by a grant, awarded by the United States Holocaust Memorial Museum, to the creator of the curriculum used by North Carolina educators. Responsibilities:-Researched and organized information and primary resources about the Holocaust and the history and implementation of eugenics in the United States and Europe in the early half of the 19th century. -Worked to design and format the website to make it helpful for teachers and students. -Tasked with writing content according to curriculum/educational standards, editing for style and content strategy. -Maintained editorial standards throughout project duration. -Ensured and maintained accuracy and quality of all historical information. -www.deadlymedicine.weebly.com

Education

  • 2005 - 2009
    North Carolina State University
    Bachelor of Arts (B.A.), Communication and Media Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Customer Support”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles