Experience

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  Virgin Money

  • Strategic Change Partner

    • Sep 2022 - Present
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  Tesco Bank

  • Edinburgh City, Scotland, United Kingdom

  • People and Change Project Manager

    • Mar 2020 - Sep 2022
    • Edinburgh City, Scotland, United Kingdom

    Design and delivery of enhanced colleague experiences. Change Lead on bank wide projects including:Agile transition (SAFe)Job FamiliesWindows 10 upgrade On boarding

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  Caledonia HR Solutions Limited

  • Scotland

  • Interim HR Project Manager

    • May 2001 - Mar 2020
    • Scotland

    I provide interim HR project management and consultancy to various private and public sector organisations through my company Caledonia HR Solutions Ltd. Full details of my interim roles are given below. My focus is on the delivery of practical tailored solutions in partnership with my clients. ...

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  Financial Ombudsman Service

  • Interim Change Delivery Lead

    • Mar 2019 - Aug 2019

    • Data analysis to pinpoint sources of candidates and their effectiveness; points in the recruitment process where candidates tended to drop out; cost to hire; time to hire. • Focus groups with recent recruits to analyse process from a qualitative perspective• Review of capabilities identified fo...

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  Royal Bank of Scotland Business

  • Edinburgh, United Kingdom

  • AgileDelivery Lead & Scrum Master (Comms, Engagement & Learning)

    • Oct 2017 - Mar 2019
    • Edinburgh, United Kingdom

    • Coaching and inspiring new Agile teams in their understanding and applying of Scrum and the Agile framework and culture• Driving the adoption of Agile mindset and behaviours• Scrum Master - supporting the day to day running of the team• Working with the Product Owner to develop a roadmap and to...

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  Hiscox

  • Glasgow, United Kingdom

  • OD & Change Consultant

    • Sep 2016 - Sep 2017
    • Glasgow, United Kingdom
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  Tesco Bank

  • Edinburgh, United Kingdom

  • Interim HR Project Manager

    • Sep 2015 - Sep 2016
    • Edinburgh, United Kingdom

    Delivering HR related projects within Tesco Bank:Project Manager for the development of career paths and associated capabilities Subject Matter Expert in Organisational Design ReviewsDeveloping and delivering training; supporting and coaching managers in consultation meetings; producing and adapt...

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  Blue Sky Performance Improvement

  • India/UK

  • HR Associate

    • Apr 2015 - Aug 2015
    • India/UK

    Developing and delivering 'mindset and change' workshop for Barclays Bank Shared Service Centre in India linked to a culture change project for HR employeesDesign and delivery of coaching workshops for TSB Bank Managers

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  Home Retail Group PLC

  • Widnes

  • HR Consultant

    • Nov 2014 - Apr 2015
    • Widnes

    Carried out a full review of the Training Department and made recommendation as to new structure, new methodology and new techniques. Produced role profiles and developed and implemented assessment centres for new structure. Guidance for consultation managers and impacted employees produced and ...

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  Hiscox

  • York, United Kingdom

  • Interim HR Project Manager

    • Nov 2012 - Nov 2014
    • York, United Kingdom

    Management of the People Work stream during the insourcing of the Direct line of business for a leading insurer. This included:• Design of 3 year ‘People and Change’ plan for the new operation• Involvement in TUPE process from existing outsourcer• Development of Organisation Structure for new ope...

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  Scottish Fire and Rescue Service

  • Gullane

  • Interim Training Consultant

    • Apr 2012 - Nov 2012
    • Gullane

    My role was to design and deliver an accredited train the trainer programme along with a coaching programme for a pilot group of firefighter trainers. This resulted in 34 firefighters being trained to ‘Preparing to Teach in the Lifelong learning sector’ (BTEC Level 4). Standards of training ha...

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  Office for National Statistics

  • Southampton

  • Interim HR Project Manager

    • Jun 2011 - Apr 2012
    • Southampton

    After the national Census took place, the Office for National Statistics were left with a number of complex people issues. Some examples were staff on fixed term contracts who had to be fairly dismissed; many permanent staff on temporary promotions who had to be reverted back to their original r...

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  Merchants Consultants

  • Kuwait

  • Interim HR Manager

    • Mar 2011 - Jun 2011
    • Kuwait

    Viva Telecoms were expanding their contact centre – they had an existing in house centre (30 seats) and wanted to use an outsourcer to provide a further 50 seats – with the eventual aim of moving everything to the outsourcer. My role was to manage the people side of the start up on behalf of th...

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  herotsc (running outsourced contact centres)

  • Falkirk, United Kingdom

  • Human Resources Consultant

    • Oct 2010 - Mar 2011
    • Falkirk, United Kingdom

    There were a number of skills gaps being identified by TSC Hero as their Customer Service centres grew rapidly. There was a need for short focussed training sessions in a number of different areas – particularly sales and customer service. The performance management system was also not fit for ...

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  BT

  • London, United Kingdom

  • Organisation Development Consultant

    • Jun 2010 - Oct 2010
    • London, United Kingdom

    The Sales Division were achieving low conversion rates. My role was to work on improving the conversion rates while still providing a high level of customer service through a training and coaching programme. I designed and developed training programmes for agents and their managers focussed on ...

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  Merchants Consultants

  • Milton Keynes, United Kingdom

  • Interim HR Consultant

    • Dec 2008 - Jun 2010
    • Milton Keynes, United Kingdom

    Various short term consultancy projects including an HR Audit for ING Savings; a location study for a logistics company in Dubai; recruitment work in Bahrain

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  Office for National Statistics

  • Southampton, United Kingdom

  • HR Project Manager

    • Jun 2007 - Dec 2008
    • Southampton, United Kingdom

    The Office for National Statistics received a ‘red’ rating from the Audit Office for their Census project. This was mainly due to the people issues. My role was to address the issues highlighted in their report. This initially meant a clear focus on recruitment – driving both general and speci...

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  Scottish Fire and Rescue Service

  • Gullane

  • Interim Learning and Development Manager

    • Oct 2006 - Jun 2007
    • Gullane

    This was an interim contract covering the time period between one permanent member of staff leaving and a new one joining the service. My role was to developing 3 year learning strategy for the service to reflect the changes currently going on and those predicted for the future.

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  Home Office

  • Newcastle upon Tyne, United Kingdom

  • Interim HR Project Manager

    • Jun 2006 - Oct 2006
    • Newcastle upon Tyne, United Kingdom

    Managing the People work stream for the set up for the first Non Emergency Number

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  Caledonia HR Solutions Ltd

  • Various

  • HR Consultant

    • May 2002 - Jun 2006
    • Various

    Other projects completed on a freelance basis between 2002-2006 (when I decided to move into project management) include:• Investigation into allegations of bulling and harassment and provide advice on culture change as a result of these allegations • Design and implementation of assessment centr...

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  Scottish Water

  • Human Resources Development Manager

    • Jun 2000 - Apr 2002

    Key responsibilities included:Development of a 3 year corporate development plan to support business goalsDesign, monitoring and evaluation of all learning initiatives to ensure efficiency and effectivenessEffective management of 14 team members to achieve performance goalsProvision of a framewor...

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  Sitel

  • London, United Kingdom

  • HR Consultant

    • Apr 1997 - Oct 1999
    • London, United Kingdom

    Key responsibilities included:Setting objectives and building project plans to ensure deadlines metDesign and roll out of assessment centres and other recruitment projectsDeveloping sales proposals and attending sales meetingsCustomer relationship management

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  The L & R Group

  • HR Consultant (Call Centres)

    • Apr 1996 - Apr 1997
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  ntl:Telewest Business

  • Human Resources Manager

    • Dec 1993 - Apr 1996

    Generalist HR role

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  Telewest Communications

  • Training Officer

    • 1991 - 1993