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Jennifer Kehoe is a seasoned professional with expertise in customer service, operations management, and animal welfare. She has worked in various roles, including credentialed veterinary technician, executive administrative specialist, and project manager. Jennifer holds a Master of Business Administration degree and is certified in veterinary care and human resources.

Credentials

  • Basic Emergency Medicine
    VETgirl
    May, 2022
    - Apr, 2026
  • Certified Veterinary Technician
    State of Illinois Department of Financial and Professional Regulation
    May, 2022
    - Apr, 2026
  • Veterinary Care Elite
    American Association of Veterinary State Boards
    Mar, 2022
    - Apr, 2026
  • Veterinary Technician
    South Carolina Board of Veterinarian Medical Examiners
    Feb, 2021
    - Apr, 2026
  • Veterinary Technician
    HEALTH PROFESSIONS, VIRGINIA DEPARTMENT OF
    Oct, 2020
    - Apr, 2026
  • Certified Veterinary Technician
    FLORIDA VETERINARY TECHNICIAN ASSOCIATION INC
    May, 2020
    - Apr, 2026
  • Registered Veterinary Technician
    Ohio Veterinary Medical Licensing Board
    Feb, 2019
    - Apr, 2026
  • Human Resources Foundations
    LinkedIn
    Apr, 2018
    - Apr, 2026
  • Leadership Blind Spots
    LinkedIn
    Apr, 2018
    - Apr, 2026
  • Managing Your Time
    LinkedIn
    Apr, 2018
    - Apr, 2026
  • Project Management: Healthcare Projects
    LinkedIn
    Apr, 2018
    - Apr, 2026
  • Succeeding in a New Job
    LinkedIn
    Apr, 2018
    - Apr, 2026
  • CPR Certified (Animal)
    RECOVER Initiative
    Jul, 2021
    - Apr, 2026

Experience

  • Veterinary Emergency Group
    • Cincinnati, Ohio, United States
    • Credentialed Veterinary Technician
      • May 2024 - Present
      • Cincinnati, Ohio, United States

  • The Garage Group
    • Cincinnati, Ohio, United States
    • Executive Administrative Specialist
      • Jan 2023 - Present
      • Cincinnati, Ohio, United States

      Driven Executive Administrative Specialist | Operations & Finance Guru | Delivery & Sales/Marketing Dynamo | People & Culture ChampionIn my role, I serve as the linchpin for Operations and Finance, collaborating closely with stakeholders to streamline IT/Cyber processes, manage policy documentation, and ensure meticulous legal and financial transactions. Additionally, I'm deeply involved in platform administration, optimizing settings, troubleshooting, and exploring innovative solutions to enhance efficiency.In supporting Delivery and Sales/Marketing, I ensure seamless project management, reliable financial reporting, and effective team support. I also play a key role in HubSpot data management, merchandise ordering, and website updates to bolster our marketing efforts and drive sales.Dedicated to fostering a positive workplace culture, I contribute significantly to People and Culture initiatives, including talent acquisition processes, employee event coordination, and administrative support throughout the employee life cycle. My goal is to create an environment where team members feel valued, celebrated, and empowered to excel.I measure success through tangible outcomes such as optimized cash flow, high confidence in financial reporting, timely completion of deliverables, and seamless event logistics. With a "bounty hunter" mindset, I continually seek opportunities to optimize efficiencies, decrease organizational debt, and alleviate team pain points, ensuring the smooth functioning of operations and promoting a culture of excellence.Follow the link to learn more: https://thegaragegroup.cloverleaf.me/p/1219340-jennifer-kehoe

    • Traveling Relief Credentialed Veterinary Technician
      • Jun 2020 - Present
      • United States

      Kehoe is a credentialed veterinary technician licensed in OH, SC, and VA. I am available to work in all non-regulated jurisdictions for short and long-term contracts.

  • Loveland Regional Animal Hospital
    • Loveland, Ohio, United States
    • Practice Manager
      • Aug 2021 - Mar 2022
      • Loveland, Ohio, United States

    • Independent Contractor
      • Jan 2020 - May 2020

      Contracted by The Garage Group to assist leadership as a Project Manager for Anheuser-Busch iBev’s innovation week conference. (January 2020 - February 14th, 2020)- Ensure that all food and beverage functions are carried out within the parameters of an organization’s established policies and procedures- Greet attendees and provide information on the conference meetings and program schedule during check in.- Responsible for materials distribution, name badges, program guides, etc.Working as Virtual Assistant for executive leadership (February - Present)- Work with accounting on a biweekly basis to update and confirm information in Salesforce.- Check corporate Gmail accounts; answer as needed or forward to the appropriate TGG department.- Perform various administrative tasks as requested by leadership.Provide personal assistant services for couple. (November 2019 - present)- Organization of in-home office and living space. - Perform inventory of personal property within home. - Assist with other projects and tasks as needed.

  • Medpace
    • Cincinnati, Ohio
    • Sample Management Supervisor
      • Sep 2018 - Oct 2019
      • Cincinnati, Ohio

      - Worked directly with the department Director and Manager to assist with planning, implementing test plans, organizing specific areas and delegating duties within the Biorepository / Sample Management department.- Designed and facilitated $80,000+ remodel project of sample management laboratory area to increase process efficiencies - Responsible for 15 direct sample management assistants and 6 indirect project coordinators- Maintained department’s inventory of supplies/materials and provide stewardship for reporting staff - Researched new vendors to source shipping supplies; communicated with current vendors to source new items.- Ensured efficient, effective operations of assigned areas and oversight of employees- Ensured the appropriate level of regulatory compliance is followed within the group and promoted safe working environment - Represented Biorepository /Sample Management department during audits and meetings - Revised and implemented new policies and procedures for the sample management area - Provided advice and support to resolve specimen management and storage issues - Implemented changes to work processes - Created employee weekly schedule, on-call schedule, and monitored time-clock in the ADP system - Maintained patient and sponsor confidentiality at all times

  • Zola.com
    • Charlottesville, Virginia Area
    • Customer service-seasonal
      • Jun 2018 - Sep 2018
      • Charlottesville, Virginia Area

    • Registered Veterinary Technician
      • Nov 2017 - May 2018
      • Bradenton, Florida

      - Updated the inventory item descriptions within the practice management software.- Updated item pricing based on most recent invoices received. - Performed a full inventory count, including inputting those items not already identified within the practice management software, on all pharmaceuticals. - Performed all tasks as needed to provide the best emergency care to patients and customer service to clients.

    • Practice Manager
      • Nov 2017 - Feb 2018
      • Sarasota, Florida

      Success is not always measured by what an individual has accomplished, but how a team functions and moves forward - together. Although, my time was brief as SCAN I was able to build positive relationships with clients and staff members, broaden computer skills of the client services representative, teach others about a higher level of nursing care, refresh my skills in anesthesia, and promoted a supportive environment for all staff. My achievements included:* Created employee weekly schedule, on-call schedule, and monitor time-clock in the ADP system.* Engaged with clients upon arrival to hospital to ease anxiety of both owner and pets.* Assist client services with answering phones and scheduling appointments.* Increased staff awareness of standards of patient care.* Improved staff awareness of OSHA and DEA regulations.

    • United States
    • Veterinary Services
    • 700 & Above Employee
    • Operations Management
      • Jul 2016 - Oct 2017

      For seven years it was a privilege to work for an organization who values teamwork, leadership, and compassion. MedVet Cincinnati employees 200+ veterinary hospital staff members and services 10,000+ clients annually. As an Operations Management Technician, it was my responsibility to confirm communication between pet owners and the veterinarians, technicians, and operations employees was seamless, pleasurable, and trustworthy. My key achievements included:* Created a job description which better defined the role, responsibilities, and set expectations of the Operations Management Technician team.* Created an onboarding and training guide for new and transitioning employees. - Training plan includes tasks for management prior to employee start-day to end of 90 days probationary period.* Managed hospital medical and non-medical supplies by working in collaboration with company’s purchasing agents to create inventory/ordering lists for the various departments. - Creating a spreadsheet for tracking controlled substances received and used within the hospital.* Implemented use of Kanban board for Cincinnati office based on the recommendation of Manager.

    • Shift Supervisor, Registered Veterinary Technician
      • Sep 2010 - Oct 2017

      Skilled registered veterinary technicians are the lifeblood of a veterinary hospital. They along with the assistants provide the exceptional patient care pet owners expect to be provided to their loved ones. They are the first point of contact with pet owners and influence the owner’s decision to become a one-time visitor or a life-long client. While a Service Team Leader, it was my responsibility to meet with owners, perform patient intakes, introduce veterinarian, and provide excellent client service. I ensured that, from start to finish, the owner’s and pet’s experience was extraordinary, even in extraordinarily difficult times. As a shift supervisor, it was a privilege to lead other technicians and assistants in providing patient care and a high level of customer service to all clients. During my time as a technician I:* Provided assistance to the necessary staff members to ensure patient medical charts are being accurately maintained from check-in to check out.* Contributed to the highest standard of patient care to emergency and intensive care patients.* Fostered a lasting and trusted relationship with clients while providing nursing care to their loved pets.* Trained and mentored 50+ interns and staff within emergency, nursing, ophthalmology, and internal medicine.

  • Arova
    • Cincinnati Area
    • Brand Ambassador | Marketing Intern
      • 2013 - 2015
      • Cincinnati Area

      As a Master of Business Administration graduate student, I was fortunate to intern with Arova, an eco-fashion company specializing in handcrafted jewelry and accessories. Arova’s startup environment provided the perfect model for my individual and group university assignments. I created social media marketing plans based on Arova’s marketing goals and became one of the company’s first direct sales consultants. As an intern and sales consultant I:* Built positive relationships with current and potential independent sales consultants. * Presented eco-fashion accessories to potential clients and sales representatives during Arova-sponsored Girls Night Out, networking, and in-home party sales events. * Worked creatively with Arova leadership to build product displays showcasing our fashion accessories.

  • Care Center Vets
    • Cincinnati, Ohio Area
    • Registered Veterinary Technician
      • Oct 2009 - Oct 2010
      • Cincinnati, Ohio Area

      Attention to detail is a vital component in emergency medicine. My role as a registered veterinary technician in a busy emergency hospital was my second position since entering the field of veterinary medicine. This position taught me the importance of paying attention details. To the vital information on the patient’s medical records, doctor’s orders, nurses notes, as well as notice the subtle changes of a patient’s health. My responsibilities included: * Providing support to the lead technician, ensuring that all inpatient and triage patients are receiving quality care in a timely and efficient manner. * Performed venipuncture, intravenous catheter placement, cystocentesis, urinary catheter placement * Maintain complete and accurate medical records, including hospital treatment sheets and paperless chart within practice management software.

    • Staff Supervisor / Registered Veterinary Technician
      • Aug 2006 - Oct 2009
      • Cincinnati, Ohio Area

      My journey into veterinary medicine began in a small general practice. It was here that my passion for organization and efficiency met my love of animals and for being of service to others. While attending Raymond Walters College to become a registered veterinary technician, I joined this hospital as a Staff Supervisor where I assisted the practice manager with critical company policies and procedures. My role included:* Supervising animal aids and kennel staff members.* Creating job requirements, training manuals, and performing new-hire interviews.* Developing hospital protocol manuals, in accordance to hospital, AAHA, and OSHA regulations. * Creating and maintaining appropriate facility records and logs in compliance with regulatory guidelines.

  • The Salvation Army
    • Tampa/St. Petersburg, Florida Area
    • Liaison Officer - Correctional Services
      • May 2005 - Mar 2006
      • Tampa/St. Petersburg, Florida Area

      • Responsible for sustaining efficient communication between the Court, Clerk and probation officers by submitting to the court Probation violations and performing intake of new probationers.• Prepare documentation and review case files accurate for daily court sessions, to include all criminal or traffic cases, preliminary presentation, disposition, case review, restitution hearings, and other hearings as needed, in order to make a knowledgeable representation on behalf of the department.• Ensure that the Orders of the Court are upheld by making certain Affidavits or Warrants are issued when appropriate.

  • Interstate Data
    • Ashland, KY
    • Executive Administrator
      • 2001 - 2004
      • Ashland, KY

      • Organized and co-authored company’s business plans to diversify revenue, expand scope of services and deploy growth initiatives.• Implemented positive changes to company website to improve user experience.• Responsible for distributing press releases to industry publications and newspapers.• Compiled, tracked and generated data reports using a variety of software programs

  • BK Wallcovering
    • Greater New York City Area
    • Office Manager
      • Nov 2002 - Apr 2003
      • Greater New York City Area

      • Administered various accounting functions, including billing, accounts receivable, bank reconciliation, job costing, invoicing and financial statements.• Coordinated labor and equipment resources ensuring all jobs were completed accurately, efficiently, and in a quality manner.• Performed various clerical and administrative duties, including scheduling appointments, meetings, and updating company website.

  • Marketing Logic
    • Cincinnati, Ohio Area
    • Event Manager
      • Apr 2002 - Nov 2002
      • Cincinnati, Ohio Area

      • Traveled as a company representative, generating high visibility for the company while exhibiting persuasive marketing abilities to the public and customers for client's products• Manage field staff including scheduling, training and resolving on-site issues.• Improve sales through demonstration and promotional events for products.• Preparation of in-depth field reports to provide details of consumer response for the client.

Education

  • 2012 - 2014
    Benedictine University
    Master of Business Administration (MBA), Business Administration and Management, General
  • 2006 - 2008
    UC Blue Ash College
    Associate of Applied Science, Veterinary Technology
  • 1993 - 2000
    Ohio University
    Bachelor of Arts (B.A.), Political Science
  • 1997 - 1998
    Collins Career Center, Ironton, OH
    Certificate, Small Business Management

Suggested Services

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Industry Focus. “Veterinary”

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