Experience

• 

  Veritee Property Solutions

  • Leander Station Senior Village

  • Resident Services Coordinator/Leasing

    • Jul 2019 - May 2022
    • Leander Station Senior Village

• 

  Simon Property Group

  • Lakeline mall Cedar Park TX

  • Store Manager of Starbucks

    • May 2016 - Mar 2019
    • Lakeline mall Cedar Park TX

• 

  Dillards dept store

  • Business Manager

    • Oct 2014 - May 2016

• 

  Dillards

  • Cedar Park, Texas

  • Denim specialist

    • Jul 2013 - Apr 2014
    • Cedar Park, Texas

• 

  Office Max

  • Operations Manager

    • Mar 2009 - Feb 2013

    • Modified timelines and work schedules in agreement with business needs. Demonstrated strong leadership skills in all positions. Utilized all resources available, maximizing employee productivity and performance to achieve corporate goals and objectives. • Coached and mentored employees on business development, personal growth, and performance management • Monitored security measures and loss prevention and coordinated facility maintenance and upkeep • Supervised and trained employees in daily job responsibilities • Coordinated employee schedules daily • Identified deficiencies and revised policies, procedures, and Employee Handbook in accordance with corporate initiatives

  • Customer Service

    • Mar 2009 - Sep 2010

    Made recommendations to customers on products. Provided exceptional customer service and support. • Responsible for handling of cash, and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. Audited cash receipts of other cashiers. Balanced cash drawer daily. Compiled reports, such as cash receipts, customer-bill charges, and sales for accounting and management purposes, and supervised clerical workers preparing reports. Provided cash management services. • Developed close and personal relationships with clients to ensure customer loyalty and retention • Ensured the highest levels of customer service and customer satisfaction • Acquired an expertise in customer service and "closing the sale"

• 

  American Family Insurance

  • Senior Claims Support Specialist

    • Apr 2003 - Dec 2008

    Reviewed claims for completeness, accuracy, and correct coding. Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services. Interacted with customers extensively to maintain customer satisfaction. Provided product information, pricing, quotations and delivery information to customers. • Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services • Handled inbound sales duties, including order entry processing and fulfillment