Experience

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  Kaiser Permanente

  • Senior Manager, Platforms and Innovation

    • 2018 - Present

  • Digital Strategist, UX and CMS Development

    • Jul 2010 - 2018

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  Self Employed

  • Content Management and UX Design/Development Consultant

    • Oct 2003 - Jun 2010

    A graduate of UC Berkeley’s Information Management and Systems Master’s program, I help clients with strategic and tactical development of internal online applications. As a veteran of publishing environments ranging from news organizations to financial services to higher education, I specialize in content management system (CMS), UI template, and process implementation.Example projects:• Oversaw selection and rollout of commercial and open source content management systems (BabyCenter, UC Berkeley, various)• Managed implementation, wrote user documentation for enterprise budgeting software (Alexza Pharmaceuticals)• Advised and prototyped optimization of UI templates for Interwoven TeamSite (Blue Shield of CA)• Developed and conducted Documentum training program (Wells Fargo)

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  TechTV

  • Director of Web User Experience

    • May 2000 - Sep 2003

    As a key member of the launch team for TechTV (formerly ZDTV), a technology news, product, and entertainment cable network, I built a centralized team of technical and visual designers, information architects, and project managers to implement the UI and interaction design for TechTV’s online initiatives. • Managed a multi-disciplinary team responsible for TechTV.com's front-end UI, including 12+ TV show sites• Implemented and maintained Vignette StoryServer CMS templates, admin interface, and workflow• Established an iterative, user-centered product development process in a start-up environment• Worked with marketing and TV design teams to unify the TechTV brand across media platforms• Designed, conducted, and reported on usability tests of existing and prototyped functionality• Analyzed site stats, survey, and usability testing results to measure and improve design effectiveness• Helped increase site traffic to over 1.5m unique visitors and 35m page views monthly through ongoing optimization of community-building applications, advertising, search, video of live events and broadcast clips

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  Rare Medium

  • Solutions Partner

    • Jan 2000 - May 2000

    • Consulted with tech start-ups to create and bring new products to market• Supervised requirements gathering, proposal writing, and project management for clients• Oversaw information architecture of mobile device content applications

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  ZDTV

  • Director of Web Production

    • Oct 1997 - Dec 1999

    • Managed a centralized team of UI developers responsible for implementing ZDTV.com• Led the customization and rollout of Vignette’s StoryServer CMS, templates, and workflow• Relied on for exceptional problem-solving skills and leadership, resulting in a promotion and significant expansion of creative department responsibilities

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  The Site (formerly on MSNBC), ZDTV Productions

  • Content Engineer

    • Jun 1996 - Oct 1997

    • Coordinated content editing, page development, and QA for a nightly technology TV show website• Solely responsible for front-end HTML and JavaScript development• Managed technical aspects of content database and template integration

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  Ziff-Davis Internet Operations/ZDNet

  • Production Editor

    • Nov 1994 - May 1996

    • Converted and formatted content of four ZD magazines for online publication• Maintained computershopper.com• Beta tested the first publishing system developed in-house for ZDNet

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  Boston Film/Video Foundation

  • Website Developer

    • 1995 - 1996