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Jennifer Dhauw
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
- Customer Service
- Leadership
- Risk Management
- Training
- Teamwork
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Bio
Experience
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Financial Services
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1 - 100 Employee
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VP of Customer & Dealer Service
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Mar 2019 - Present
- Lead and build top-performing professionals through a rapidly changing business environment- Collaborate with executive leadership to develop and establish strategic company goals and objectives- Oversee daily operations of multiple departments and maintain a working knowledge of all phases of operation- Analyze procedures and monitor performance to proactively identify areas of improvement in order to maximize efficiency and implement solutions- Interview, hire, train, coach and mentor employees across multiple departments- Support a cohesive, communicative and collaborative work environment to ensure maximum employee engagement and satisfaction- Maintain an extensive knowledge of principles, laws, case studies, procedures and automotive/collections industry best practices to ensure compliance and mitigate risk
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Customer Service & Recoveries Division Manager
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Aug 2015 - Mar 2019
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Customer Service Department Supervisor
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Aug 2013 - Aug 2015
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Remarketing & Collections Representative
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Oct 2012 - Aug 2013
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Administrative Lead
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Sep 2011 - Sep 2012
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Production Clerk
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Jul 2008 - Jun 2011
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Suggested Services
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Industry Focus. “Capital Markets”
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