Experience

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  Beacon Health Strategies

  • Manchester, NH

  • Program Director/Account Manager

    • Nov 2013 - Jun 2015
    • Manchester, NH

    I was recruited to this position, primarily to organize and implement an innovative Managed Care Technical Assistance Behavioral Health utilization model, and to lead the overall contractual, clinical, and operational management of Beacon’s Medicaid contract with Well Sense Health Plan, an affiliate of Boston Medical Center. Additionally, I implemented and guided the successful transition from a fee-for-service State Medicaid system to Managed Behavioral Health Care.KEY ACCOMPLISHMENTS:• Implemented a new State Medicaid managed care behavioral health program• Received numerous accolades from community and State partners• Leads Beacon’s new product initiatives, managing clinical quality and cost-effective health benefits• Serves as a behavioral health Subject Matter Expert to Well Sense Health Plan • Executes strategic goals in the Quality, Programmatic, and Regulatory areas of behavioral health• Collaborates with internal and external partners • Contributes to monthly regulatory reporting, including Quality Review audits and Quality Performance plans• Heads 12 licensed staff to deliver excellent customer service• Oversees analysis of program analytics of network utilization, cost, and quality• Builds successful key partnerships with State representatives and mental health agencies

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  Casey Family Services

  • Deputy Division Director

    • Jun 2009 - Dec 2012

    I was charged with delivering and achieving Continuous Quality Improvement, compliance to State, Federal, and Accrediting authorities, client satisfaction, and other high agency performance indicators and benchmarks. KEY ACCOMPLISHMENTS:• Managed talent, including 50+ staff and five team leaders• Oversaw an operations budget of $5.6M• Achieved excellent service quality, by implementing evidence-supported best practices• Established division priorities and evaluated program and personnel performance• Implemented an improved service delivery program to better align with consumer needs • Improved cost-effectiveness of service delivery• Established a more expedient consumer response• Led recruitment and retention for the largest foster parent population in NH • Influenced child welfare practices and increased public awareness of Casey Family Services

  • Team Leader

    • Mar 2004 - Jun 2009

    My primary responsibilities included supervising, mentoring, and evaluating 8 social workers, while building successful community relationships to influence systemic change and best practices.KEY ACCOMPLISHMENTS:• Oversaw implementation of $2M Federal Demonstration Grant• Seamlessly executed the service throughout the agency and State of New Hampshire• Monitored individual cases and their clinical progress/permanency status• Ensured caseload balance and timely results to families and children• Developed customized training for program professionals, and delivered technical assistance

  • Clinical Social Worker

    • Sep 1994 - Mar 2004

    In this position, I implemented creative therapeutic interventions to children and families who experience complex trauma, and managed crises to ensure the safety and well-being of children and families.KEY ACCOMPLISHMENTS:• Delivered advanced therapy to a full caseload of 12 to 14 families and children• Supported clients on issues related to adoption, attachment, trauma, abuse, and neglect.• Established a reputation as a Subject Matter Expert, becoming a sought-after advisor in other states • Implemented the first Statewide Adoption Preparation Seminar for pre-adopt parents• Facilitated treatment team meetings, support groups, and clinical teams• Fostered trust and supportive relationships with clients

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  The Salvation Army

  • Syracuse, NY

  • Host Home Coordinator

    • Apr 1992 - Aug 1994
    • Syracuse, NY