Experience

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  Zillow

  • United States
  • Real Estate
  • 700 & Above Employee

  • Senior Insights Strategist

    • Feb 2024 - Present

  • Insights Strategist

    • Dec 2022 - Feb 2024

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  Iron Mountain

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Customer Experience Manager

    • Apr 2021 - Dec 2022

    • Project managed the launch of Qualtrics as Iron Mountain’s global experience platform across 40+ countries• Consulted with product marketing, product management, line of business leads, and Global CX leadership to design our first global-scale relationship survey to buyers and decision-makers

  • Customer Experience Specialist

    • Sep 2018 - Mar 2021

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  CIC (fka Cambridge Innovation Center)

  • Greater Boston Area

  • Operations Project Manager/Client Support Community Associate

    • Oct 2014 - Dec 2016
    • Greater Boston Area

    • Managed dozens of client moves, analyzing furniture and IT needs, accommodating special requests, and maintaining client relationships through office management, community building, and solving client pain points• Served as the first point-of-contact of a rapidly expanding branch serving 100+ c...

• 

  The Skipper Restaurant

  • South Yarmouth, MA

  • Hostess

    • May 2014 - Oct 2014
    • South Yarmouth, MA

    Hostess for a busy, seasonal restaurant responsible for greeting patrons, estimating wait times, monitoring the wait list, setting and rearranging tables, and seating customers.

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  The Pancake Man

  • South Yarmouth, Ma

  • Server, Hostess, and Expeditor

    • May 2012 - Oct 2014
    • South Yarmouth, Ma

    Breakfast waitress responsible for providing quality customer service to approximately 80 customers per shift in a very fast-paced environment.

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  Serengetee LLC

  • Amherst, MA

  • Campus Representative

    • Jan 2014 - May 2014
    • Amherst, MA

    Assist in marketing the up-and-coming Serengetee brand to students around the Umass Amherst campus.

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  University of Massachusetts Amherst

  • Amherst, MA

  • Peer Mentor

    • Aug 2013 - May 2014
    • Amherst, MA

    Support first-year students in their transition to college life through a residential life position focused on academics.

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  Yarmouth-Dennis Red Sox

  • South Yarmouth, Ma

  • Intern

    • May 2012 - Aug 2013
    • South Yarmouth, Ma

    Assisted in fundraising and marketing activities, including the creation of a player interview series which was used in pre-game broadcasts and social networks.

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  Bub's Barbeque

  • Sunderland, Ma

  • Cashier

    • Sep 2012 - Feb 2013
    • Sunderland, Ma

    Assist customers in the ordering process, run the cash register, monitor and serve alcoholic beverages, ensure clean dining environment.

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  Providence College Dept. of Theatre, Dance

  • Office Assistant

    • Sep 2010 - Dec 2011

    Design publicity materials, assist patrons through box office and house management duties, execute various office tasks

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  Sugarloaf Frostie

  • Customer and Food Service Assistant

    • May 2007 - Aug 2011

    Offer customer service in a fast-paced environment by taking orders and cooking and preparing mealsTrain and supervise new employees

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  Richardson's Candy Kitchen

  • Sales Person

    • Aug 2006 - Apr 2010

    Retail position assisting customers in person and over the phone which requires problem solving in order to display the product according to the customer's aestheticReplenish all inventory