See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Jennifer Carroll profile image

Jennifer Carroll

Benefits System Administrator at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Truenorth Companies, L.C.</span>
Intro Book
Seasoned HR professional with 23 years of experience in benefits administration and process improvement.
  • Claim this Profile
Location
Cedar Rapids, Iowa, United States, US
Skills
  • Customer Service
  • Employee Benefits
  • Health Insurance
  • Insurance
  • Benefits Administration
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Jennifer Carroll is a seasoned HR professional with 23 years of experience in benefits administration, employee relations, and process improvement. She has held various roles, including Benefits System Administrator, Director of Operations, Human Resources Manager, and Benefit Administrator. Carroll has expertise in customer service, employee benefits, health insurance, and training. She has worked with TrueNorth Companies for most of her career, where she has developed and implemented structured training processes, researched and recommended new software solutions, and administered performance reviews. Carroll is a certified HIA (Human Insurance Association) professional and has a strong background in benefits administration, HR, and process improvement.

Credentials

  • HIA
    -

Experience

  • Truenorth Companies, L.C.
    • Benefits System Administrator
  • TrueNorth Companies
    • United States
    • Insurance
    • 300 - 400 Employee
    • Benefits System Administrator
      • Apr 2014 - Present

      Evaluate workflows and processes to accurately align resources.Ensure quality through utilization of defined professional standards measurements.Develop, document and implement structured training processes for personnel.Research, recommend and implement new software solutions for clients.

    • Director of Operations
      • Jul 2012 - Apr 2014

      Communicate division initiatives to service personnel.Evaluate workflows and processes to accurately align resources.Ensure quality through utilization of defined professional standards measurements.Develop, document and implement structured training processes for personnel.Research, recommend and implement new software solutions for clients.Develop training plans for service personnel.Build out plans to implement new processes or resources to team and clients.Administer performance reviews and manage compensation within HR guidelines.

    • Human Resources Manager
      • Apr 2011 - Aug 2012

      Payroll auditingEmployee Handbook update/maintenanceFMLA and DisabilityApplicant InterviewsBenefit plan administrationBenefit plan billing and finance reportingNew hire orientationTraining plan developmentBenefit enrollment: new hire and annual renewalWorkers Compensation reporting

    • Human Resources Specialist
      • Nov 2009 - Apr 2011

      Benefit plan administrationBenefit plan billing and finance reportingNew hire orientationTraining plan developmentBenefit enrollment: new hire and annual renewalWorkers Compensation reporting

    • Operations Specialist
      • Mar 2009 - Nov 2009

      Quality assuranceProcess development and managementConsolidating billing and auditsBenefit portal management and setup

    • Account Manager
      • Jun 2001 - Mar 2009

      Respond to daily client service requestsMaintain agency management systemRenewal preparation, presentation and follow up with clients and carriersManagement of proposal requests to carriersLead employee enrollment meetingsDevelopment of employee educational materials

  • APAC Customer Services
    • Cedar Rapids, Iowa Area
    • Benefit Administrator
      • 1996 - 2001
      • Cedar Rapids, Iowa Area

      Monthly carrier invoice and reconciliationIntegrated feeds between HRIS and carrier interfaces.Lead service personnel for scheduling, workload, processes and training

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Human Resources”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles