Experience

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  Johns Hopkins Bayview Medical Center

  • Baltimore, MD

  • Executive Support Staff

    • Dec 2014 - Present
    • Baltimore, MD

    • Redesigned and consolidated voluminous policies for Center for Addiction and Pregnancy (CAP) and Addiction Treatment Services (ATS);oversaw maintenance of policies including HPO for Joint Commission and facilitated an approval process and publishing into a central repository. • Administer operational support for Nursing Administration Leadership.• Develop protocols standard operational process for department and support staff.• Proactively orchestrate, managed and attended events, office activities, committee meetings, retreats and confidential special projects with minimal supervision. • Facilitate timely communication between Bayview Nursing Leadership and staff at all levels.

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  H&R Block

  • Pasadena, Maryland

  • Office Manager / Client Service Leader

    • Dec 2012 - May 2014
    • Pasadena, Maryland

    • Managed tax office for 2014 tax season with a staff of 12 including tax preparers and support staff.• Administered office operations, schedules, sales goals, resolution of customer satisfaction.• Marketing to the public and development of client base.• Exceeded tax season 2014 goal by 6%.

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  Creel Associates, Inc

  • Maryland / Delaware

  • Business Manager / Business Development

    • Mar 1987 - Dec 2012
    • Maryland / Delaware

    • Increased gross revenue by over 300% using fiscal administration / budget cost reduction.• Developed sales teams and supervised a staff of 5 in various roles. • Increased gross margin up to 50% / increased net profits of 25% / identified and implemented competitive pricing strategies. • Saved clients over $500,000 by negotiation of lower rates. • Successfully managed client expectations by 95% in a multi-national environment.• Managed accounts payable and receivable of $1.5MM annually.• Administered private fleet of 1000 trucks. • Ensured organization was 100% compliant in a highly regulated industry.

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  The Johns Hopkins University School of Medicine

  • Baltimore, Maryland

  • Biochemical Research Associate

    • Feb 1979 - Mar 1987
    • Baltimore, Maryland

    • Developed / trained teams for research projects in Gastroenterology, Oncology, Surgical Oncology, Pathology and Otolaryngology.• Management of Clinical Patient Study in MICU.• Provided management and coverage of Physician Gastroenterology Patient Testing Lab during staff shortages and leave of absences.• Knowledge and use of medical terminology.• Verified 100% compliance of trained lab personnel.• Supervised daily laboratory research activity of lab personnel.• Administered 100% purchasing of equipment and supplies.• Published as an author as the Clinical Study Coordinator for two-year clinical stress ulcer study and for technical expertise in numerous publications.