Experience

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  Omni Aerospace

  • Wichita, KS

  • Customer Service Representative / Data Entry Specialist

    • Aug 2023 - Present
    • Wichita, KS

    Steer the full spectrum of operational activities associated with customer services and order entry. Optimize inventory and production planning by managing and updating customer forecasts within ERP systems. Enter sales orders into ERP system with precision and efficiency. Conduct thorough audits of sales orders to identify discrepancies and ensure adherence to company standards. Partner closely with Scheduler to deliver exceptional customer support and meet client needs. Provide proactive communication to customers, delivering daily status updates and promptly addressing any delays or issues. Process Return Merchandise Authorization (RMA) requests accurately and efficiently, resolving issues promptly. Carry out revenue and research projects to identify growth opportunities and process improvements. Conduct daily warehouse walkthroughs with management to address operational issues. Ensure timely completion and delivery of orders through proactive management.• Generated daily 60-day reports to monitor order deadlines and coordinated with customer service and mid-level management to track in-house fabricated aerospace parts.• Transitioned from Data Entry Specialist to Customer Service Representative within 90 days, demonstrating adaptability and strong interpersonal skills.• Provided comprehensive training to 5 new hires and existing employees in data entry processes, facilitating smooth onboarding and enhancing team productivity.• Played a pivotal role in assisting with fabrication and distribution processes, contributing to meeting monthly revenue goals and achieving a 20% increase in business growth in 2023.

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  Superior Image

  • Wichita, Kansas, United States

  • Embroidery Manager/Order Entry Specialist

    • Jan 2022 - Aug 2023
    • Wichita, Kansas, United States

    Manage Barudan machine operations, oversee production of orders, and improve decorated apparel quality by supervising a team of embroidery operators. Maintain high quality standards in collaboration with embroidery operators and the contract sales team on a regular basis. Procure and stock all embroidery supplies while monitoring equipment maintenance and ordering of parts as needed. Acquire thread sequences, stitch counts, sizes, and embroidery location data on a spreadsheet for increased accuracy in reorders. Prepare and organize embroidery DST files and sew-outs from clients. Input and check orders for errors and contact clients to confirm and correct information before processing and sending orders into production. Data enter contract purchase orders from hard copy documents into a digital administrative database.• Restructured 2023 embroidery price list by determining gaps in purchase order pricing processes.• Supported growth of embroidery department from one embroidery operator to four by onboarding top-talented embroidery industry professionals in Wichita, Kansas.• Increased the amount of orders production by over 50% and acquired more orders and new clients by streamlining the department at Superior.• Enhanced production efficiency by identifying and reducing critical errors in process, supporting in saving time, energy, and money.

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  Logo Depot

  • Wichita, KS, United States

  • Content Marketing Manager and Graphic Designer

    • Sep 2018 - Jan 2022
    • Wichita, KS, United States

    Managed graphic design and marketing projects from conception to completion, with time constraints. Planned and built social media campaigns to increase brand awareness across online platforms. Implemented Zoho campaigns to develop database of all current customers and leads. Designed website landing pages to inform users about various marketing events and collect contact information. Created and executed email marketing promotions by using Zoho CRM. Evaluated results of email campaigns to demonstrate effective tactics and generate leads for account colleagues. Supported designers and account associates with creation of clients' proofs. Cultivated and maintained strong relationships with customers.• Increased company’s visibility and rankings by managing Logo Depot’s Business Account on Google, including posting over 100 company photos, creating posts, and responding to reviews people left.• Designed emailer to targeted best clients and enhanced Logo Depot’s 12 google reviews to over 100 at a five-star rating, enabling improvement of website traffic and increment of sales for the company.• Succeeded in reaching over 10K viewers per week with a monthly social media budget of $200 for social media ads.

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  Epic Sports, Inc.

  • Bel Aire, KS

  • Embroidery Department Manager

    • Jun 2012 - Jun 2018
    • Bel Aire, KS

    Directed end-to-end operations of embroidery and design departments in coordination with CEO, IT department, and embroidery staff. Utilized Adobe Illustrator to create artworks for baseball and football jerseys, and converted them using Tajima Digitizing Software. Designed custom logos in accordance with client’s requirements. Monitored usage of Seit Laser Bridge and Tajima single-head embroidery machines with a focus on ensuring operational excellence. Edited and created variant images by collecting vendor images and submitting catalog information. Crafted lengthy tutorials on tackle twill, scoreboards, and screen printing for coworkers.• Developed more than 400 logos for hats, polo, and scrub apparel for medical, hair salon, and sports teams.• Accelerated sales of tackle twill by 25% each year by meeting fast-paced shipping deadlines with complex orders and large quantities.• Grew department from two operators to 15 over a span of two years by delivering training regarding custom embroidery, regular embroidery, sewing of braiding on baseball pants, and custom logo digitizing and decoration.