Experience

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  Queensland Airports Limited

  • Gold Coast, Queensland, Australia

  • Business Technology Manager

    • Jul 2023 - Present
    • Gold Coast, Queensland, Australia

    Providing vertical coverage and accountable for the entire life cycle of Corporate Technology across ports (Gold Coast, Townsville, Mt Isa and Longreach), I manage demand, lead strategy and roadmap, lead enterprise architecture, am accountable for portfolio, programs and projects and drive continuous improvement through technology across the business.

• 

  Foxtel Group

  • Gold Coast, Queensland, Australia

  • Business Solutions Lead

    • Jun 2022 - Jul 2023
    • Gold Coast, Queensland, Australia

    Leading solution implementation and governance, I am responsible for driving business architecture to underpin transformative programs and projects across large customer systems.

• 

  City of Gold Coast

  • Australia
  • Government Administration
  • 700 & Above Employee

  • Strategic Planning and Improvement Executive

    • Nov 2019 - Jul 2022

    Leading key areas of Business and Program Management, I was responsible for strategic and operational leadership across planning, finance, workforce management, WHS, governance, IT, business intelligence, environmental management and business improvement areas.

  • Business Intelligence and PMO Lead

    • Oct 2017 - Nov 2019

    Managing executive, program and project reporting, systems and business process, I drove the development and continuous improvement of project management and business intelligence solutions to support governance and delivery of the Transport and Infrastructure $200m Capital Program.

• 

  Foxtel

  • Australia
  • Entertainment Providers
  • 700 & Above Employee

  • Relationship and Change Manager

    • Jun 2015 - Oct 2017

    Ensuring successful acquisition, delivery and customer experience of Foxtel services through Telstra, I led relationship management, business analysis, product development and change management to drive business efficiencies, improve employee experience and create a better customer journey.

  • Senior Operations Analyst

    • Oct 2013 - Jun 2015

    As the lead operational and business analyst for the Telstra Billing Remediation Project, I was the subscriber and billing management Subject Matter Expert and relationship manager for Foxtel’s partnership with Telstra.

• 

  Austar

  • Billing Operations Manager

    • Jun 2011 - Oct 2013

    Austar Entertainment is a regional subscription TV business supporting in excess of 750 000 subscribers across satellite, mobile telephony and internet services.Lead team of Customer Care and Billing Operation analysts during the AUSTAR to Foxtel merger. Responsible for developing, implementing and maintaining best practice management of billing, payment processing, collections and customer communications. Critical team member in the seamless AUSTAR Foxtel full billing system migration of 750K customers.

  • Senior Operations Analyst

    • Oct 2006 - Jun 2011

    Lead Operational Analyst and Developer for major billing, usage, credit/collections and payment related projects. Provided operational and analytical support for Kenan/BP Billing System, ranging from robust business process re-engineering, Disaster Recovery Planning to complex financial/audit Business Intelligence reporting. Extensive experience in e-communications and print material, managing Marketing Communications projects from End to End.

• 

  MFS Limited

  • Gold Coast

  • Internet Business Manager

    • Oct 2004 - Oct 2006
    • Gold Coast

    MFS was an ASX100 listed Financial Service company, with ownership of several investment funds and companies, Hedge Fund entities, Falls Creek and Mt Hotham Ski Fields, and Stellar Resorts.Responsible for launching, developing and managing all aspects of corporate web sites including content, connectivity, security and information accuracy. Working as part of the management team to manage website cost effectiveness and sustainability and identifying business improvement opportunities related to web (e-communications). Created Internet Strategy, Disaster Recovery Plan and introduced corporate intranet.

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  Austar

  • Gold Coast

  • Reporting Analyst

    • Oct 2002 - Oct 2004
    • Gold Coast

    Responsible for Data Warehouse design, development and implementation, including the Executive Information Systems. Stakeholder liaison within the Business to gather requirements as the basis for analysis, design, development, testing and deployment of complex reporting packages, complete with User and Technical Documentation for Reporting System.