Experience

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  Clark University

  • Event Manager

    • Aug 2005 - Present

    • Manage Higgins University Center and Atwood Theater from daily maintenance/renovations to booking meeting/event space within them and coordinate all event logistics (media, catering, set up, security, PR, rental needs) using EMS (Event Management Software).• Manage University Event Master Calen...

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  Old Sturbridge Village

  • Banquet Manager

    • Nov 2003 - Aug 2005

    • Facilitate tours of function halls, wedding locations and Village to provide maximum exposure and higher sales.• Serve as Interim Wedding Sales Manager during leave of absence.• Assumed role of Corporate/Group Sales Manager and Co-Director of Food Services during lay off period (1 year)• Coordi...

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  WPI (Worcester Polytechnic Institute)

  • Assistant Director of External Affairs

    • Apr 2000 - Jun 2003

    • Plan and implement university special events, conferences and parties; coordinate marketing of these events with local media.• Provide logistical and strategic support to department heads and off campus contacts.• Manage budget, expenses and billing and properties list.• Investigate sponsorship...

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  Tapestry of Nations

  • Parade Coordinator

    • Sep 1999 - Apr 2000

    EpcotMonitor cast attendance and performance quality by fulfilling 130-performer minimum on a nightly basis.Communicate information between performers, managers, technicians, costumers and coordinators to ensure good show.Assist with parade line-up and staging.Anticipate performer needs and safet...

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  Entertainment Greeters

  • Trainer

    • May 1999 - Apr 2000

    EpcotPlan four-day class covering standard operating guidelines for character performers and greeters. Coordinate daily training activities that include safety procedures, performer assistance on set and Guest interaction / service recovery.Facilitate Park tour that includes all onstage and backs...

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  Walt Disney World

  • United States
  • Entertainment Providers
  • 700 & Above Employee

  • Entertainment Duty Coordinator

    • Dec 1998 - Apr 2000

    EpcotManaged high-volume telephone calls and relayed information to Entertainment managers.Administrative assistant to the Entertainment managers and character performers.Communicate information regarding character entertainment, ETR, attendance reports and daily operations.Demonstrate professional phone etiquette and knowledge of Microsoft Windows, Excel and Office.Partner with conventions and clients to supply last minute entertainment special requests.

  • Entertainment Coordinator

    • Oct 1998 - Apr 2000

    EpcotCoordinate the daily activities of atmosphere performers in the theme parks and at dining experiences.Maintain guest and cast satisfaction/recovery by demonstrating responsible decision-making.Proven time management skills by adhering to published set/show times and following through.Special event coordinator for activities involving atmosphere characters including conventions, weddings and filmings.

  • Wedding Assistant

    • Feb 1998 - Nov 1999

    Assist wedding coordinator during wedding ceremony or wedding reception.Oversee and organize all set-ups to ensure a high quality event.Provide information given in event files to coordinator, convention host, catering, florist, and entertainment to maintain efficiency throughout the event.Demonstrate knowledge of diverse wedding traditions in order to be flexible with guest requests.Conduct all activity in a consistent and timely manner for a quality transition from the start to the end of the event.

  • Millennium Project Coordinator

    • Jul 1999 - Sep 1999

    EpcotContact and stage forty-performer workshop cast for show producer and director.Coordinate rehearsal locations and times for Tapestry of Nations Parade cast and assist choreographer.Design and implement four-hour training class emphasizing operating guidelines, show quality and audience control.Establish sufficient break areas for performers by ordering and supplying adequate office materials.

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  The Walt Disney Company

  • Parade Coordinator/Atmosphere Entertainment

    • 1996 - 2000