Experience

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  Gastronaut Hospitality

  • Dubai, United Arab Emirates

  • Head Waiter | Pre-Opening Team

    • May 2022 - Jul 2023
    • Dubai, United Arab Emirates

    - Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.- Memorized over 50 menu items and rotating specials in order to give customized recommendations to guests. - Proficiency operate the required steps on the POS - point of sales system to process food and beverage orders- Maintains cleanliness and sanitation throughout entire work areas.- Attended to customer needs and queries relating to allergies or special dietary requirements.- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time,- Processed cash and card payments within a 3-minute time frame to minimize delays. - Assist the supervisors in ensuring daily checklists are completed.- Cooperating and supporting colleagues in operational tasks.- Perform daily or scheduled cleaning duties in accordance with established policies and procedures.- Recording utensils, chinaware and other necessary inventories and reporting to supervisor.- Managed closing duties, including restocking items.- Trained new hires on company-specific policies, procedures, and compliance guidelines.

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  Jumeirah Restaurants

  • Dubai, United Arab Emirates

  • Bartender

    • Feb 2019 - Nov 2021
    • Dubai, United Arab Emirates

    - Mixed alcoholic and non-alcoholic drinks, cocktails and other beverages as requested and in compliance with company standards and recipes.- Efficiently leading bar service, including the pace and experience of each guest.- Achieved customer satisfaction on minimize wait times by monitoring the FIFO sequence.- Delivered exceptional service by holding knowledge intensity of beverage products to provide customized recommendations to guests.- Boosted Average Spending by recommending food or snack pairings.- Memorized over 100 cocktails, and processes to enhance strong knowledge of wine, food and additional product.- Maintained a clean bar by regular wiping, disposing of debris and bottles, filling ice bins and washing glasses behind the bar as needed.- Assure a smooth service by stocked and maintaining sufficient levels of beverage products behind the bar.- Ensure quick and accurate delivery of requested supplies by creating and maintaining liaisons with vendors.- Promoted a safe working environment by accurately following the HAACP system.- Reviews the notice board and outlet briefing sheets on a daily basis to be well informed of sold-out items, specials and any other information that is relevant.- Ensure minors are not served and intoxicated guests are politely refused by displaying a responsible attitude towards Dubai's Alcohol Law.- Proficiency operate the required steps on the POS - point of sales system to process food and beverage orders- Resolved any customer complaints or concerns, escalating it to management when necessary- Maintain up-to-date knowledge of food and beverage as well as resort services and facilities.- Cooperate and support colleagues in operational tasks including assisting service procedures such as order taking, clearing of the table, or serving food, prep work, payment and equipment maintenance if required. - Trained new hires on company-specific policies, procedures, and compliance guidelines.

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  Zero Gravity Beach Club

  • Dubai, United Arab Emirates

  • Bartender

    • Nov 2016 - Feb 2018
    • Dubai, United Arab Emirates

    - Greeted guests on arrival in line with company standards and procedures. - Served over 2000 customers per shift.- Delivered exceptional service by holding knowledge intensity of beverage products and providing customized recommendations to guests. - Competently utilize POS to process customer orders, complete payment transactions and issue receipts.- Mixed alcoholic and non-alcoholic drinks, cocktails and other beverages as requested and in compliance with company standards and recipes.- Efficiently leading bar service, including the pace and experience of each guest.- Achieved customer satisfaction on minimize wait times by monitoring the FIFO sequence.- Assure a smooth service by stocked and maintaining sufficient levels of beverage products behind bar.- Maintained a clean bar by regular wiping, disposing of debris and bottles, filling ice bins and washing glasses behind the bar as needed.- Maintain up-to-date knowledge of food and beverage as well as outlet facilities.- Cooperate and support colleagues in operational tasks including assisting service procedures such as order taking, clearing of the table, or serving food, prep work, payment and equipment maintenance if required. - Identify & meet customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.- Trained new hires on company-specific policies, procedures, and compliance guidelines.

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  The Factory Restaurant

  • Kathmandu, Bāgmatī, Nepal

  • Bartender

    • Feb 2012 - Jul 2016
    • Kathmandu, Bāgmatī, Nepal