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Jen Landgren
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English -
- Software Documentation
- Microsoft Excel
- Training
- Marketing
- Management
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Bio
Credentials
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Improving Your Focus
LinkedInApr, 2024- May, 2026 -
Customer Service: Handling Abusive Customers
LinkedInJan, 2024- May, 2026 -
Customer Service: Knowledge Management
LinkedInJan, 2024- May, 2026 -
Empathy for Customer Service Professionals
LinkedInJan, 2024- May, 2026 -
Essential New Skills in Customer Support
LinkedInJan, 2024- May, 2026 -
Providing Legendary Customer Service
LinkedInJan, 2024- May, 2026 -
Salesforce Essential Training
LinkedInJan, 2024- May, 2026 -
A Design Thinking Approach to Putting the Customer First
LinkedInDec, 2023- May, 2026 -
Windows 11 Essential Training (2022)
LinkedInDec, 2023- May, 2026 -
Managing Your Emotions at Work
LinkedInNov, 2023- May, 2026 -
How to Have a Happier Workweek
LinkedInMar, 2023- May, 2026 -
Improve Communication Using Lean Thinking
LinkedInMar, 2023- May, 2026 -
Improving Your Memory
LinkedInMar, 2023- May, 2026 -
One-Minute Habits for Success
LinkedInMar, 2023- May, 2026 -
Overcome Overthinking
LinkedInMar, 2023- May, 2026 -
Speaking Up At Work
LinkedInMar, 2023- May, 2026 -
The Art of Impossible (Blinkist Summary)
LinkedInMar, 2023- May, 2026 -
Unconscious Bias
LinkedInMar, 2023- May, 2026 -
Build a Personal Learning Plan and Stick with It
LinkedInFeb, 2023- May, 2026 -
How to Be Both Assertive and Likable
LinkedInFeb, 2023- May, 2026 -
Interpersonal Communication
LinkedInJan, 2023- May, 2026 -
Change Management Tips for Individuals
LinkedInDec, 2022- May, 2026 -
Confronting Bias: Thriving Across Our Differences
LinkedInDec, 2022- May, 2026 -
Cybersecurity at Work
LinkedInDec, 2022- May, 2026 -
Effective Listening
LinkedInDec, 2022- May, 2026 -
Master In-Demand Professional Soft Skills
LinkedInDec, 2022- May, 2026 -
Persuading Others
LinkedInDec, 2022- May, 2026 -
Writing in Plain Language
LinkedInDec, 2022- May, 2026 -
Building Resilience
LinkedInNov, 2022- May, 2026 -
Communication Foundations
LinkedInNov, 2022- May, 2026 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInNov, 2022- May, 2026 -
Developing Your Emotional Intelligence
LinkedInNov, 2022- May, 2026 -
Embracing Unexpected Change
LinkedInNov, 2022- May, 2026 -
Teamwork Foundations
LinkedInNov, 2022- May, 2026 -
Why Trust Matters with Rachel Botsman
LinkedInNov, 2022- May, 2026
Experience
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Wilson Language Training
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Oxford, Massachusetts, United States
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Operations Generalist
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May 2022 - Present
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Oxford, Massachusetts, United States
Enter orders for all customers received via email, fax and email. Corresponded if any questions or issues.Answer questions from customers via email and phone.Created and sent quotes requested by customers.Update data as needed in NetSuite database.
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Quinsigamond Community College
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Worcester, Massachusetts, United States
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Adjunct Professor
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Sep 2001 - Present
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Worcester, Massachusetts, United States
Instructor of Beginning Algebra and Basic Math Skills for the Developmental Math department.Responsible for preparing students in course material in order to pass the course with a grade of "C" or better in order to advance to next course.Guide students with issues not class-related to ...
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IPG Photonics
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United States
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Import Administrator
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Nov 2021 - May 2022
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United States
Ensured that all the commodities and product information for Import is gathered and provided to the Trade Compliance Organization.Worked with various product groups to gather product information. Organized and coordinated import information with Trade Compliance OrganizationGathered information f...
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Poster Compliance Center
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Westborough, Massachusetts, United States
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Data Administrator
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Dec 2020 - Nov 2021
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Westborough, Massachusetts, United States
Maintain the data integrity for Sales and Marketing purposes.Produce weekly Sales reports, ad hoc reportingResolve desk tickets on data issuesReview subscription data to ensure continuity of service
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County Heat Treat
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Millbury, Massachusetts, United States
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Operations Team Member
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Feb 2020 - Dec 2020
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Millbury, Massachusetts, United States
Entered and modified incoming orders for all types of heat treating processes. Answered phone calls, directing to the appropriate person or department. Greeted and assisted visitors.Filed work orders and furnace logs daily.
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Grafton High School
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Grafton, Massachusetts, United States
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Special Education Paraprofessional
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Sep 2019 - Jan 2020
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Grafton, Massachusetts, United States
Assisted students in the classrooms who had individual educational plans in Math, Biology and Manufacturing. Assisted teachers with small group testing, classroom instruction and classroom management.
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CVS Health
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Woonsocket, RI
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Sr. Consultant, ExtraCare Quality Assurance
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Oct 2015 - Sep 2019
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Woonsocket, RI
Responsible for the quality of all ExtraCare campaigns: email, direct mail, Circular ExtraBucks, Quarterly ExtraBucks and default offers built in two CRM tools. Use SQL queries, exports and Excel Macros to proof campaigns.Participate in cross-functional direct mail process improvement meetings an...
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Dover Saddlery
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Littleton, Mass
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Marketing Coordinator
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Jun 2010 - Oct 2015
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Littleton, Mass
Process weekly sales data for direct and retail sales using both Excel and Access. Print and distribute reports.Use SQL queries and Excel formulae to process, search and report marketing and sales data. Proof data samples of names, addresses, marketing codes and postal endorsements for catalog dr...
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Arrow Electronics
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Marlborough, Mass
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Operations Coordinator
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Feb 2010 - Apr 2010
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Marlborough, Mass
(Job elimination due to reorganization)Processed credits from resellers through to Sun/Oracle.Responsible for applying for credits back from Sun/Oracle to the reseller/end user.Determined the amount of credit to be given, adjustments for future billings by billing cycle.Facilities – daily replaci...
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Globe Direct
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Millbury, Mass
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Asst.Marketing Data Specialist
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Sep 2006 - Mar 2009
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Millbury, Mass
Fulfilled requests for address counts and quotes based on geographic and demographic specifications.Ordered data and provided invoicing when clients requested to purchase lists.Processed customer data using BCC software, preparing it for mailing and demographic analysis.Reconciled 3602 postal doc...
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Title I Teacher
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Aug 2004 - Jun 2006
2006 Taught Math and Pre-algebra to struggling learners in grade 7 using co-teaching, inclusion and small group instruction.Provided supplemental help in Math and Reading in grades 5 and 6 via co-teaching and inclusion.Scheduled in-class and pullout instruction times for students being serviced.A...
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Software Quality Assurance
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Jan 2000 - Jan 2001
Tested new features, modifications and updates for complete purchasing relational system software.Identified and reported issues, clarified and recreated defects, checked corrections, and documented fixes.Maintained bug tracking database and distributed bug reports to developers.Performed QA for ...
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Sales Analyst
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Jan 1999 - Jan 2000
Managed data in Microsoft Access Database. Created, prepared, and distributed reports for Sales and Marketing using Excel and Access.Identified and reported data problems.
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Customer Service Representative
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Mar 1999 - Sep 1999
Handled customer billing inquiries and made adjustments for incorrect charges.Negotiated billing and credit information for new customers.Entered and crosschecked information between five separate databases.
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Quality Engineering Analyst
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Jan 1997 - Jan 1999
Planned, tested and documented database procedures, reported problems.Determined database requirements. Facilitated usability and functionality testing.Involved in planning, testing and executing database conversionParticipated in cross-function team responsible for company-wide database screens.
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The MathWorks
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Natick, Mass
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QA Analyst
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1992 - 1999
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Natick, Mass
Quality Engineering Analyst (1997 – 1999)Planned, tested and documented database procedures. Reported bugs.Determined relational database requirements. Facilitated usability and functionality testing.Involved in planning, testing and executing database conversionParticipated in cross-function tea...
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Marketing and Sales Database Specialist
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Jan 1994 - Jan 1997
Analyzed and maintained data integrity. Created ad hoc reports and analysis.Supported database users. Liaison to outside vendor.Involved in all aspects upgrade of sales database.Managed the daily support and maintenance for all users of sales database.Implemented data mining for customized direct mail campaigns.Managed the processing of data files across the network.
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Sales Administrator
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Jan 1992 - Jan 1994
Trained Account Representatives on new sales management database. Reported database user problems to programmers.Facilitated data entry of sales leads. Developed reports of group's daily work flow.Wrote and presented informational tips.
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TRAFFIC MANAGER
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1988 - 1992
Scheduled CommercialsReconciled the times for commercials that were aired, re-scheduled ones that were not.Filed contracts
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Education
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1984 - 1988University of Massachusetts Amherst
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1980 - 1984
Oxford High School
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