Experience

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  Fintel Connect

  • Vancouver, British Columbia, Canada

  • Account Coordinator

    • May 2023 - Present
    • Vancouver, British Columbia, Canada

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  Fairmont Pacific Rim

  • Vancouver, British Columbia, Canada

  • Restaurant Server

    • Apr 2022 - May 2023
    • Vancouver, British Columbia, Canada

    Consistently provided exceptional dining experiences by adhering to Forbes 5 Star Dining Standards, ensuring that all guests received professional and engaging service that exceeded their expectations.Executed all opening and closing procedures flawlessly, contributing to a seamless shift switch and fostering high teamwork performance throughout the team.Demonstrated outstanding attention to detail, problem-solving skills, time management, organization skills, customer service, sales, and communication abilities to deliver top-notch service.

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  Raiffeisen BANK dd BIH

  • Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

  • Marketing Coordinator

    • Nov 2020 - Nov 2021
    • Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

    Developed focused email campaigns in collaboration with the marketing team for various client demographics, resulting in 25% rise in email open rates and 15% increase in click-through rates.Identified chances for the bank to grow its client base by conducting market research and examining consumer behavior; this resulted in 10% increase in the number of new accounts opened during the employment.

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  Ocean House Collection

  • Westerly, Rhode Island, United States

  • Restaurant Supervisor

    • May 2018 - Oct 2020
    • Westerly, Rhode Island, United States

    Maintained the restaurant's Forbes 5-stars by providing exceptional training to over 20 new guest service employees yearly, educating them on Relais and Châteaux policies and procedures, and enabling them to deliver exceptional service that exceeded guest expectations.Developed weekly schedules for all front-of-the-house operations by following the projected level of business in order to enhance team performance and decrease absences from work.Organized payroll and timekeeping by establishing internal database system to enhance accuracy and present opportunities for cost reduction.Recognized and rewarded outstanding team performance, motivating team members to exceed expectations and fostering a positive work culture.Organized daily pre-shift meetings to present specials, menu changes, and important updates to the team, ensuring that all team members were informed and prepared to deliver exceptional service.Responded efficiently and accurately to escalated customer complaints by providing full resolution and promoting loyalty, which resulted in a higher customer return rate.Fostered accountability among team members by controlling the cash register and providing clear directions for opening and closing procedures, fostering a culture of responsibility and accountability among the team.

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  Centralna banka BiH - Централна банка БиХ

  • Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

  • Marketing Intern

    • Aug 2016 - Nov 2016
    • Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

    Successfully executed administrative tasks related to data entry, record keeping, and coordination of team meetings, contributing to overall team efficiency and success.Successfully presented market research findings and marketing strategy recommendations to senior leadership and other stakeholders, resulting in their endorsement and support for marketing initiatives