Experience

• 

  Xplor

  • Product Researcher

    • Aug 2022 - Present

    Helping steer product development through various research methodologies.

• 

  Modernizing Medicine

  • United States
  • Software Development
  • 700 & Above Employee

  • User Experience Researcher

    • Nov 2021 - Aug 2022

    Conduct user research and design activities - Moderate usability sessions, perform competitive analysis, analyze quantitative data from tools like WalkMe and Heap. Compile all data into presentations and reports. Create design components and mockups from scratch.

  • User Experience Intern

    • Jun 2021 - Nov 2021

• 

  Wiser Solutions, Inc.

  • United States
  • Retail
  • 500 - 600 Employee

  • Senior Manager, In-store Operations

    • Jul 2019 - Sep 2020

    Managed a team of project managers, by overseeing personal and departmental KPIs, providing guidance and mentorhsip and acted as the primary liason to product and UX. Activities included brainstorming, collaborative design work, and advising. Led projects to increase user engagement, reduce costs and enable sales and success teams. Was the internal SME for designing tools by gathering feedback, working with UX to outline user journeys, and wrote user stories.

  • Manager, Project Management

    • Sep 2018 - Sep 2020

    (FORMERLY MOBEE)Managed and mentored a team of Project Managers, collected data via simple and complex MySQL queries, wrote Python and Ruby scripts to alleviate repetitive / complex tasks, monitored various KPIs related to personnel and operational / financial performance.

  • Project Manager

    • Sep 2017 - Sep 2020

    (FORMERLY MOBEE)Managed a team of Operations Associates, collected data via simple and complex MySQL queries, launched "missions", provided company-wide data insights, and helped ensure all "missions" hit goals. Wrote Python and Ruby scripts to alleviate repetitive / complex tasks. Contribute code to web development (ruby on rails) and data repos (MySql, Postgres, Redshift)

• 

  Mobee

  • United States
  • Retail
  • 1 - 100 Employee

  • Operations Team Lead

    • Jul 2016 - Sep 2017

    Managed team of Operations Associates in addition to all the responsibilities of an Operations Associate.

  • Operations Associate

    • Feb 2015 - Jul 2016

    Collected data via simple and complex SQL queries, launched "missions", provided company-wide data insights, and helped ensure all "missions" hit goals. Wrote simple Python scripts to alleviate repetitive / complex tasks.

• 

  UMass Medical School

  • Project Assistant II

    • Oct 2011 - Feb 2015

    Assisted Program Managers with running reports, and analyzing data. Participated in a “lean” committee tasked with improving current processes.

• 

  Lean Startup Challenge

  • Boston, MA

  • Participant

    • Sep 2013 - Nov 2013
    • Boston, MA

    Lean Startup Challenge is a six week business model competition in Boston for early to seed stage startups based on the Lean Startup Method by Eric Ries.http://www.leanstartupchallenge.com/

• 

  Plymouth Rock Assurance

  • Claims Adjuster

    • Mar 2011 - Oct 2011

    Delivered the highest level of customer service in very tense situations. Analyzed car accidents and determined who was at fault.

• 

  Colwen Management

  • Operations Supervisor

    • May 2010 - Mar 2011

    Implemented employee rewards system that helped considerably improved guest satisfaction scores. Trained front desk staff, supervised operations team.

• 

  Wachusett Mountain Ski Area

  • Black Diamond Lead Cook

    • Nov 2001 - Apr 2010

    Actively trained staff on menu items, prepared dinner service food, and strived to provide all guests with an outstanding experience.

• 

  Wequassett Resort and Golf Club

  • AM Pantry Cook

    • Jun 2008 - Aug 2008

    4 star, 4 diamond rated resort, top 100 places to train by training magazine, #1 in service worldwide by Preferred Hotels and Resorts.Prep. Work for banquets, and worked in the Pantry during the morning shift putting out the breakfast buffet and cold items from the a la carte menu and helped sous...

• 

  Holden Hills Country Club

  • Bartender / Cook

    • Jun 2006 - Aug 2006

    Tended bar for patrons and prepared food for every day service as well as banquets. Delivered outstanding customer service.