Experience

• 

  Dominion Voting Systems

  • McKinney, Texas, United States

  • Inventory Control Technician

    • Mar 2021 - Present
    • McKinney, Texas, United States

• 

  GOODWILL INDUSTRIES OF SOUTHWEST OKLAHOMA & NORTH TEXAS, INC

  • McKinney, Texas, United States

  • Electrical/Mechanical Processing Engineer

    • Sep 2020 - Mar 2021
    • McKinney, Texas, United States

• 

  Blount Fine Foods

  • McKinney, Texas, United States

  • Quality and Production Engineer

    • Jan 2020 - Aug 2020
    • McKinney, Texas, United States

• 

  Wylie ISD

  • Wylie, TX

  • Teacher (Secondary)

    • Aug 2015 - Dec 2019
    • Wylie, TX

    Ability to spontaneously walk into any classroom setting and carry out the daily lesson plan, in addition to being ready on a moment’s notice, teachers are also required to demonstrate quality in their teaching and professionalism in the way they relate to students, parents, and district employees. • Review with the principle, department head, or team leader all plans and schedules to be followed during the day• Maintain the established routines and procedures of the school and classroom to which assigned and to teach the lesson outlined in the substitute teacher’s guide• Assumes responsibility for overseeing pupil behavior in class, during lunch, recess periods, and other assigned duties• Reports on the day’s activities at the conclusion of each day.• Follow all policies, rules, and procedures to which regular teachers are subject to, and which good teaching practice dictates• Work cooperatively with other members of the staff to reach the goals and objectives of each campus•Maintain a professional relationship with colleagues, students, parents, and community members• Use effective communication skills and technology to present information accurately and clearly• Create classroom environment conductive to learning and appropriate for the physical, social, and emotional development of students, and take all necessary and reasonable precautions to protect students, equipment, materials, and facilities.

• 

  Mastermind Retail Business Development Services

  • Plano, TX

  • Technical Sales Representative (Outside)

    • 2014 - 2015
    • Plano, TX

    Technical sales representative of VOIP services in retail stores located in DFW area for VonageI worked directly with customers to inform them of the benefits of Vonage VOIP services and how it compares to the landline phones.• Engaged directly with customer and provide them with information of the product, the service and the calling features.• Based on the conversation with the customer, assess the customer's specific needs and concerns of VOIP and address any questions the customer has regarding Vonage.VOIP• Responsibilities includes setting up displays in retail stores to attract customers• Providing technical information on how to install the VOIP hardware• Customer support on how to setup and use the features of Vonage VOIP and explain the main calling features of Vonage VOIP,• Required to be knowledgeable on 25+ calling features that Vonage VOIP offers and present them to customers .• Know the rate plans, promotional deals, and the benefits of using Vonage VOIP services compared to other VOIP providers and landline phone service providers.• Responsible for communicating the requirements needed to support Vonage VOIP phone service to customers• Required to invoice the product and services offered by Vonage and activate the service once thecustomer makes the purchase

• 

  Frontier Communications

  • Allen, TX

  • Inside Sales Representative /Technical Support

    • 2012 - 2013
    • Allen, TX

    Providing premier support and solutions to customers of Frontier’s Internet service and Frontier Secure product line, and armed with superior technical knowledge and passion for customer satisfaction. • Accountable for analyzing, troubleshooting, and supporting the customer with internet connectivity for their home network devices, including PC and wireless mobile devices. • Present and upsell additional services, such as the Frontier Secure product set to all customers that call into the center.• Technical knowledge of a variety of operating systems such as Windows 2000, XP, Vista, 7, Apple OS X, android OS. Also provide support on how to connect PCs, and mobile devices to a wireless home network.• Analyzing, troubleshooting, and supporting the end-user with internet connectivity issues with modems/routers supported by Frontier as it relates to the end user’s service with Frontier’s High-Speed Internet service.• Provide distinctive premier customer service and a “Customer First” experience to every customer• Provide customer support, and being patient while providing solutions to customer issues, escalating only as needed, at an average of 20-30 inbound calls per eight-hour shift.

• 

  GNB Industrial Power - Exide Technologies

  • Plano, TX.

  • Network Power Project Engineer/Project Manager

    • Jan 2008 - 2011
    • Plano, TX.

    Primary point of contact for industrial power engineering and intallation services for network power systems across entire U.S. region. Job function included project management, resourcing/scheduling, order management, providing sales proposals for hardware, engineering and installation services. Provide sales engineering support to customers. • Interact directly with external customers, sales, vendors, sub-contractors, agents, warranty department, recycling department, freight carriers, field techs, parts centers, plants, warehouses, product development.. • Ordering of supported hardware installation material, writing up purchases orders, order management, and invoicing of completed projects. • Provide sales support to promote a productive and profitable service and hardware solution for power systems.• Review Job Quote Form to determine its completeness by inside sales in order to provide accurate quotes for customers.• Analyze scope of work and research hardware requirements to provide proposals to sales teams.• On firm projects schedule internal installation resources or contract services to complete projects.• Verify pricing of quoted material and create purchase orders to order installation material and track material shipments• Create project folder for internal use and to provide detail scope of work for installation technicians• Schedule installation resources and track and update progress on master schedule• Invoice hardware, engineering and installation services once project is complete.

• 

  Nortel Networks

  • Telecommunications
  • 700 & Above Employee

  • Network Project Manager/Engineering Account Planner

    • Oct 2004 - Sep 2007

    Single point of contact for Hardware Eng. (VoIP/wire-line), Network Eng. services and problem resolution. Drive process improvements to help ensure customer satisfaction and business success; • Eng. prime contact to support a virtual team, including, Sales Eng, Proj Mgr, Installation, Order Management, Order Planning, Network Integration, Network Software Services, and Customer reps;. •Supported over 200 Eng. projects and remained within 4% of budget and supported multiple product and service solutions; • Assisted Sales Account Team in identifying additional revenue opportunities for products and services; • Served as and interface for managed service partners for workload forecasting, scheduling, and escalation issue.; • Performed RCA for supply chain interrupts, and measured engineering. performance based on time efficiency, and quality standards. • Assisted in deriving engineering. hourly standards for project budgets, and implemented a cost cutting process to reduce engineering project hours by 10%, by comparing the historical actual hours to the standard planned hours. This reduced engineering hours which decreased the order fulfillment time for customers;.• Validated account forecasts and communicating account specific requirements that drive resources and skill sets requirements; . • Worked with Account Team and customers to understand and assist in developing their business and strategic direction; • Partnered with delivery primes (Network Integrations, Network Software Services, Network Engineer, and Installation to deliver Plan and Build proposals for Enhanced Services within 3 days ; • Assisted Account Team by identifying additional revenue opportunities for products and services, and educated sales account teams on base engineering. services and unbundled service offerings to increase service sales by 10%; • Collaborated with the Business Center to obtain accurate metrics to drive business efficiencies to reduce cost which increased project margins

  • Sr. Systems Project Engineer

    • Feb 2002 - Sep 2004

    Served as technical advisor on digital switching equipment and IP switching equipment for central offices to sales and customers. Managed the customers’ projects from early identification and job planning to customer information capture through customer acceptance. Interpreted existing contracts and formation of customer relationships Produced accurate and detailed hardware and software equipment list for downstream order fulfillment teams. Analyzed customer switching network to validate hardware requirements for wireline and IP networks• Conducted customer information meetings to ensure accurate capture of detailed engineering requirements for software and hardware on over 600 projects and maintained a 95% OTP and 90% quality rating.• Prepared over 200 hardware and software proposals to Sales Account Teams• Provided engineering support to internal customers including Order Planning, Order Managements, Sales, Project Management, Installation, Field Engineering, Software Engineering, and GTAC, Equipment Application Engineers. • Technical Writer on TSR (Telco Specific Requirements) to improve quality and engineering efficiency by 20%• Integrated multiple vendors’ products into customers switching network for providing a turnkey solution• Succeeded in fulfilling multiple roles which including project management, trainer and testing of engineering tools. • Researched over a 100 products to successfully equip and configure hardware of an initial central office switch.

  • Engineering Account Manager

    • Aug 1999 - Jan 2002

    Managed operations, daily planning, engineering and resource allocation for hardware and software projects. Interviewed for opening positions. Prepared departmental budgets and determined staffing requirements to meet current and future business needs. Established, implemented and monitored total departmental cost improvements. Introduced training courses for the timely development of personnel on new products;. Assisted in the creation of a new position (CIE-Customer Implementation Engineer) that merged Sales Proposals and Equipment Engineering, streamlining the business process by eliminating handoffs and reworks; • Established quality control metrics and OTP (on-time performance) ratings for employees and MSPs (managed service partners) and implemented CI questionnaire in the enterprise market to improve engineering quality by 30%; • Assisted in driving down engineering cost by 50% by moving non-critical engineering services to MSP (managed service partners) and helped train the MSP personnel on tools and processes. • Supervised 10 engineers for multiple product lines including AccessNode, DMS digital switches, optical, and wireless • Drove process adherence to maintain quality control for TL9000 compliance. • Ensured customer satisfaction through quality standards and measures by evaluating the performance of tools, processes, and employees, and Reduced installation queries by 25% by streamlining business processes and strengthening internal quality; • Drove an assisted in implementing web base tool to provide faster and more accurate service quotes to Sales Account teams and customer, which cut the delivery time by 40% and increased engineering efficiency by 20. • Helped establish departmental objectives and evaluate employee performance (OTP and Quality) on quarterly basis to maintain a 90% average. Improved engineering quality by 15% using peer project checking, process adherence, timely process and tool updates, and completion of RCAs on quality issues

  • Sr Systems Engineer

    • Apr 1997 - Jul 1999

    Responsible for identifying, defining, and implementing customer switching configurations and standardizing hardware configurations across customer’s switching network and formally documenting them in the customer's TSR (Telco Specific Requirements) guidelines.* Provide DMS technical product support to customers, installation, project management, sales, building engineers, equipment application engineerings, and sales proposals and quotes. * Represent Nortel Networks in customer meetings and effectively negotiate problem resolution in the best interest for both Nortel Networks and the customer* Assist in introducing new products into customer’s network, and responsible for defining supporting hardware requirements for software upgrades. * Conduct customer information meetings to ensure accurate capture of detailed hardware requirements and to obtain customer approvals.* Part of JCO (Job Change Order) Team, which defined and documented the JCO process in order to capture additional revenue, do to hardware changes to project and changes to So.* Quoting job change orders (JCO) which include cost and pricing information to management and sales, based on customer's contractual agreements* Responsible for mentoring and training newly hired project application engineers on Nortel DMS products, software tools and processes.* Assisted in defining and creating hardware models to reduce engineering and manufacturing intervals, and to assist sales with model pricing configurations* Assisted in defining and documenting ISO engineering processes. * Determine installation and engineering budgets based on project scope

  • Sr.Hardware Project Engineer

    • Feb 1994 - Mar 1997

    Analyze customers switching network requirements to consistently prepare and release on time accurate detailed engineering specifications (equipment configurations), hardware drawings and cable ordering specs to be used by manufacturing and installation. Provide accurate, timely and professional engineering support to internal customers; installation, project management, sales engineering, system engineers, field engineers, and software engineers and external customers. Responsible for creating central office software tables for initials and extension for installation field technicians. Utilized multiple engineering tools and systems for accurate equipment configuration, and cabling specifications for wireline and wireless central office equipment• Established hardware models for Carrier sales to reduce quotation time by 30% and used multiple engineering tools and systems for accurate equipment configurations, and cabling specifications for wire-line and wireless central offices. • Ensured engineering scheduling commitments were met on over 150 projects while maintaining a 92% quality rating on engineering specifications and office records.• Researched new products from related design documentation to ensure proper ordering, configurations, and installation and introduced and trained employees on them. • Performed multiple roles which included writing EAP (Equipment Application Procedures) documentation to improve engineering quality and mentoring/training new engineers. • Developed hardware configuration standards for customer for central office voice switches to reduce engineering intervals by 10% and improve customer satisfaction

  • Engineering Action Center - Support Specialist (Call Center)

    • Feb 1993 - Jan 1994

    First point of contact for installation, manufacturing, and order management regarding hardware provisioning and configuration issues, and facilitating timely corrective actions for problem resolution by the systems project engineering. Performing root cause analysis on order engineering defects and provide corrective action to improve quality. Assist installation, project management, sales, and order management with identifying hardware equipment needs to meet customer schedules.• Assisted in driving down EAC (Engineering Action Center) call volumes by 50% for a potential savings of $400k per year. •Originate call reports and answer manufacturing shop queries, completely identifying the issue and working on resolution within 24 hours prior to product shipment to technician and/or customer site.• Data collection and reporting on Engineering requests (ER) to determine reocurrence of engineering defects in order to drive resolution through RCA and resolve issues by process improvements, tool enhancements, or personnel training,

  • Network Field Technician

    • May 1992 - Jan 1993

    Ensured central office wireline systems were installed, tested and commissioned according to customer requirements, company commitments and corporate standards while adhering to critical customer schedules and projects budgets. • Physical installation of Nortel DMS equipment and running and forming of digital, fiber, and power cabling and building cable rack supports and fiber duct paths• Trouble shoot device outages and provide resolution• Technical support and some training to customers on DMS equipment (digital multiplexing switching) hardware.• Supervised Nortel installers and subcontractors that assisted in the installation and commissioning of central telephone office systems. Installed multiple vendor central office equipment• Responsible for ordering the necessary tools out of tool room and get them shipped to customer premises or a local storage facility• Required to make all reservations including flight, hotel, and rental car to get to customer's switching facilities which were located across the United States, and provide expense reports each week.• Required to work night shifts since call peak call hours were during the day• Provided customer with a professional and positive installation experience

• 

  NCNB TEXAS NATIONAL BANK

  • Richardson

  • Network Operation Center Technician (Internship)

    • May 1991 - Sep 1991
    • Richardson

    Worked in NOC center for trouble shooting single device outages and circuit failures• Required to write technical support documentation• Responsible for some hardware network installations• Worked in the call center to assist internal customers with network trouble shooting and computer issues.

• 

  Lafayette Utilities System

  • Lafayette, Louisiana

  • Engineering Aide

    • 1987 - 1990
    • Lafayette, Louisiana

    Assisted in developing and operating a computer aide drawing system for the city's electrical utilities for both commercial and residential areas using Graphic Information System software. This would be used to assist utility workers in locating the correct electrical power poles, electrical lines, and transformers.that required maintenance and/or to fix after power outages.