Experience

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  Connsci

  • Gaithersburg, Maryland, United States

  • System Engineer

    • Feb 2022 - Present
    • Gaithersburg, Maryland, United States

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  Long & Foster Companies

  • North Potomac, Maryland, United States

  • Real Estate Agent

    • Oct 2023 - Present
    • North Potomac, Maryland, United States

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  Uniformed Services University of the Health Sciences

  • Bethesda, MD

  • Google Administrator

    • Mar 2015 - Jan 2022
    • Bethesda, MD

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  Walter Reed Army Institute of Research

  • Siver Spring, MD

  • Helpdesk Support Technician Tier 2

    • Jun 2014 - Mar 2015
    • Siver Spring, MD

    Description of Responsibilities: Provide a broad range of services, such as, onsite installations or replacements of varioushardware components, software install and/or repair, diagnostic testing and troubleshootingof hardware and/or software, network connectivity incidents; Configure and deploy new computers to end users; Perform data back up on old computer and data transfer to new computers; Resolve general hardware and software problems with customers; Document technical issues during migration; Install peripherals and approved licensed software; Validate log on, printer, etc. with end user; Perform desktop support services including answering the telephone; enter requests in calltracking system for computer assistance; troubleshooting technical issues, attempts toresolve problems over-the- phone or via remote software; Document call resolution in call tracking system; Provide on-site technical support to resolve computer related problems for all NMRCpersonnel; Install and configure software, provide network connectivity and identify hardwareproblems.

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  Westat - Improving Lives Through Research

  • Rockville, MD

  • Help Desk Specialist

    • Oct 2013 - Jun 2014
    • Rockville, MD

    Specific skills include demonstrated experience in one or more of the following areas: dataentry and review, data coding, computerized data editing and other related tasks.Troubleshoot any problems with connecting to different systems that are included it thestudy of population assessment of tobacco and Health which is funded by the NIH and FDA.Other assignments are more advanced, involving a need for advanced computer skills,customer service via phone support, help desk support, written documentation, analysis ofdata, problem solving and medical terminology.Familiar with the ticketing system, which require great communication/ customer serviceskills.Extensive experience in remote support (log me in rescue). Helping with installing software,logging into systems, resetting passwords and also basic hardware troubleshooting ove thephone.

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  Geek Squad

  • Technician

    • May 2010 - Jun 2014

    Worked in an energetic, fast-paced retail environment, performing all computer-related repairs, upgrades, installations and technical support in the store. As an In-Store Agent we were trained to possess a desire to share their knowledge, treating everyone in the store with absolute respect, courtesy and professionalism.RESPONSIBILITIESAssist customers within the Precinct’s Standard Operating Platform (SOP)Provide initial contact with clients and check in products for servicePerform basic testing to determine product needs and service solutionsFacilitate in-store sales, upgrades, installations and serviceBASIC QUALIFICATIONSExpertise in DOS, Windows 9x/ME/2000/XP/Vista/7/8 and Mac OS XKnowledge in troubleshooting hardware, peripherals, software, operating systems and Internet connectionsProficiency in software installations and upgradesStrong research and problem-solving capabilities

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  Armani Exchange

  • Sales representive

    • May 2009 - Dec 2010

    Assisted customers with Armani merchandise and handled / operated cash registers.

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  Walter Reed Army Institute of Research

  • Graphic designer

    • May 2008 - Dec 2010

    i was required to draw / design illustrations of procedures that were done on rats for the research of the department of defense. I was also in charge of designing the powerpoint presentations to make them appealing to the eye but also professional and legible. while I worked there i also had an opportunity to design a coin for the Army which was related to malaria in kenya. I also designed posters for the student interns that had to show case their research to thier respective leaders.