Experience

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  DNP Imagingcomm America Corporation|Photo Imaging

  • United States
  • Printing Services
  • 200 - 300 Employee

  • Sales Engineer

    • 2011 - Present

  • Photo Engineer

    • Aug 2009 - Jan 2011

    Supported DNP’s roll-out of a new and innovative self-service/full service photo kiosk system in numerous locations. These systems incorporated various technologies and equipment configurations which at times required immediate and unforeseen troubleshooting, and unique onsite solutions.Installed Self-Service Kiosks into 30+ retail locations Trained each location’s staff on the use of these systems Provided detailed training on maintenance/servicing of each systemProvided phone and on-site technical supportVisited customers regularly to ensure each system was working properlyPerformed on-site software updates Made several recommendations based on systems performance and customer feedback that helped make the systems more robust for future deployments.

  • Product Manager

    • Sep 2006 - Sep 2009

    Manage silver halide media products in many sales and all technical aspects. Managed the distribution network responsible for end user sales, addressing their technical and sales needs. Worked closely with manufacturing to identify issues in order to avoid downstream problems. Began the process of integrating Dye-Sub products into distributor product lines. Installation, training, troubleshooting, and on-going service of DNP self service and other Dye-Sub solutions into customer’s locations.Integrated DNP silver halide media into approximately 2,000 customer locations within a short time span.Served as DNP central technical support point to those customers by creating documents intended to make the transition smoother, as well as providing phone and onsite support. Rebuilt distribution network upon the loss of a major distributor partnerCreated sales network, and logistics dedicated to independent end user sales.Began the process of transitioning silver halide media distributors to DNP Dye-Sub products.

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  Konica Minolta Photo Imaging USA, Inc.

  • Senior Technical Specialist

    • Sep 1983 - Sep 2006

    Supported all imaging media in all venues in which they were used. Proficient knowledge of photo-processing equipment and many chemical systems.Created significant new business as a result of identifying, raising awareness to, and acquiring management buy-in for resolving product design flaws.Identified and selected software that assisted customers in providing clearer and better information to technicians, ultimately reducing amount of time per service phone support calls and increasing customer satisfaction.Developed sales strategies based on technical and extensive market knowledge.Advised and assisted Minilab support staff regarding unique paper, film, and chemical problems experienced by customers.Supported sales by conducting product demonstrations and training at customer locations.Recognized and appreciate by sales managers and sales team as ultimate resource on technical, marketing and selling points.Assisted customers to achieve optimal product quality. Trained lab personnel on how to conduct process monitoring.Supported R&D by evaluating new photographic papers, films, and chemistry.