Experience

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  Workday

  • United States
  • Software Development
  • 700 & Above Employee

  • Service Delivery Manager

    • Oct 2021 - Present

  • Principal Engagement Manager

    • Jul 2015 - Jun 2023

    Project managing implementation of the Workday product suite - HCM, Payroll, and Financials.• Participating in the sales cycle to gather requirements, formulate a delivery approach, and to develop a proposal/SOW.• Ensuring the project is delivered within the budget outlined in the SOW.• Providing guidance and mentoring to Professional Service implemenatatiom resources.• Ensuring projects are properly planned and staffed.• Working with the client project manager to identify and resolve issues that could impact project scope and/or timeframes.• Working with Delivery Assurance to ensure compliance with agreed to checkpoints.• Presenting at Executive Steering Committee meetings.• Ensuring clients take advantage of Workday best practices.• Liaison for Workday Professional Services when interacting with other departments including Sales and Development• Identifying opportunities to position other service offerings.• Assisting in the client transition from professional services implementation to product support.• Presenting change orders to clients for requests to perform tasks that are outside the scope of the SOW.

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  Ferring Pharmaceuticals

  • Parsippany, NJ

  • MANAGER, LEARNING MANAGEMENT SYSTEMS

    • Apr 2014 - Apr 2015
    • Parsippany, NJ

    Managing LMS team; defined strategy and roadmap for rollout of HR, sales & marketing, and compliance training using the Cornerstone LMS for all U.S. business units in accordance with FDA GxP. Collaborated with business unit leaders to determined business requirements; conducted system audit, defined system configuration, developed project schedules identified project risks and implemented mitigation plan

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  Deutsche Bank

  • Parsippany, NJ

  • INDEPENDENT CONSULTANT, TALENT & LEARNING DEVELOPMENT

    • Nov 2013 - Apr 2014
    • Parsippany, NJ

    On-boarding Training Project Lead for IT Change Management Transformation at Deutsche Bank; Developed training needs assessment instrument and conducted training needs assessment/analysis for IT Platform groups, • Identified training gaps, • Developed ITIL aligned on-boarding training plans and tracking tool in SharePoint; • Conducted and managed knowledge capture effort with over ten IT service desk and platform SMEs;• Aligned on-boarding training with recruiting process; • Worked with HR in aligning role based competencies to development planning process for the Bank’s Group Technology and Operations ISO professionals.

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  ADP

  • United States
  • Human Resources Services
  • 700 & Above Employee

  • DIRECTOR, LEARNING SYSTEMS & VENDOR MANAGEMENT

    • Dec 2008 - Jun 2013

    Provided direction, inspiration and leadership to direct reports and extended team of learning & support professionals. Managed day-to-day global learning operations and Talent Management System. Coached and mentored staff. Implemented and provided rewards & recognition solutions. Established and leveraged analytics/metrics to drive results. Conducted status presentations for senior leadership. Provided talent development solutions to HR Business Partners (HRBPs), Legal, Finance and Global Security for corporate wide mandatory training initiatives.• Supported succession and performance management initiatives. • Partnered with learning leads to rollout of leadership programs based on 70-20-10 model. • Assessed talent using the 9-Box performance/potential grid in support of the talent review process and pipeline.• Rolled out performance management process and conducted cycle reviews leveraging 360 surveys.• Performed competency reviews to identify talent gaps and initiated development planning process to facilitate career development.• Selected and aligned internal competency model for global leadership development. • Collaborated with HR Business Partners to implement corporate HR initiatives and policy. Worked with recruiters, interviewed and hired staff. Conducted on-boarding sessions and directed on-boarding activities.• Participated in OD for overall organization effectiveness. Conducted employee engagement surveys and action planning to improve organizational employee engagement.• Facilitated global compliance and leadership training program that led to the first broad-based international rollout of learning.• Managed vendor relationships including Skillsoft.• Partnered with leaders globally to drive best practices and alignment of learning resources to business unit needs, including analytic reports and metrics.• Led global team in implementing the Cornerstone OnDemand Talent Management System LMS and Social- Collaboration module.

  • MANAGER

    • Feb 2001 - Dec 2008

    Led an L&D team of up to 13 direct reports including project managers in analysis, design, development, implementation and evaluation of blended curriculum for payroll, HRIS, and talent management platforms. Drove strategy for development of classroom instruction and e-learning solutions (SCORM and AICC).• Initiated ADDIE instructional design process using adult learning principles to develop course materials including training proposals, design documents, storyboards, instructor guides, student workbooks/manuals, and sample learning database for practice scenarios.• Facilitated training needs analysis; Used Mager’s model to construct learning objectives, Gagne’s events of instruction, and Kirkpatrick’s model for course evaluations to ensure instructionally sound curricula.• Directed team in evaluation and use of e-Learning development tools such as Captivate and Articulate.• Managed eLearning deployment via Saba LMS and virtual online training using WebEx, LiveMeeting, and Centra to achieve maximum reach of instruction to learners.• Facilitated strategic planning initiative for learning and performance organization.• Partnered with Implementation, Service, Marketing and IT and rolled out client training. Led client training evaluation and focus group that resulted in redesign of the instructional design process.

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  Performance Plus, Inc.

  • 255 Old New Brunswick Road, Piscataway, NJ 08854

  • CONSULTANT

    • Nov 2000 - Feb 2001
    • 255 Old New Brunswick Road, Piscataway, NJ 08854

    Consulted with client company around learning and development initiatives.• Led six member L&D team in design and development of product curriculum.• Project managed curriculum for Web-based benefits administration application.• Developed project plans, scope documents and training offering proposals. • Created work plans and project schedules using MS Project. • Applied adult learning theory and instructional design methodology to conduct needs and task analysis.• Developed instructional objectives, strategy and design document for client and internal associate training deliverables including instructor and participant guides.

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  Leveraged Technology

  • EXECUTIVE VICE PRESIDENT

    • Dec 1998 - Sep 2000

    Established and led the Leveraged Technology training department for IHS Helpdesk Service business unit for outsourced service and support staff. Managed budget of $680,000. Setup company-wide training infrastructure and developed training policy and service level guidelines. Hired training staff members.• Worked directly with Division President and CEO and developed learning strategy.• Partnered with and managed e-learning vendors to provide internal and external client training.• Consulted with Fortune 500 companies on organization development and business process reengineering• Designed customer service course and created support analyst competency model aligned to knowledge and skill domains in collaboration with The Help Desk Institute. • Managed development of training website including audience analysis, site architecture, content, and user interactions. • Deployed learning resources to internal and outsourced employees.

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  BAE Systems

  • SENIOR PROJECT MANAGER

    • Dec 1990 - Dec 1998

    Managed logistics of customer support services for DOD clients. • Defined vendor requirements, engaged vendors and managed relationships.• Managed and participated in curriculum development and training delivery. • Led design of user documentation for an interactive learning system.• Assisted in the development of a graphical user interface for a client system. • Designed storyboards for system development.• Developed interactive information kiosk system for end users.• Created work breakdown structure, project plans and proposals.• Generated detailed cost projections for effective management of program tasks.• Established documentation development processes in accordance with ISO 9000 quality assurance guidelines. • Managed matrix staff of up to twelve professionals and project budgets up to $5-million.

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  Kearfott Corporation

  • United States
  • Aviation and Aerospace Component Manufacturing
  • 400 - 500 Employee

  • MANAGER, ILS (Training & Documentation)

    • Jun 1988 - Dec 1990

    Managed various training and documentation development projects.• Developed training plans, outlined content specifications.• Managed and directed up to ten technical and logistics professionals in the development of user documentation and parts database.• Planned and coordinated technical and non-technical training. • Initiated support services tasks to fulfill customer requirements.• Conducted effective meetings and presentations and advised upper management of project status.

  • TRAINER, (SENIOR TRAINING SPECIALIST)

    • Jun 1987 - Jun 1988

    Developed product training for external DOD clients. • Conducted learner and job analysis for system users.• Planned designed, developed, and implemented training and course materials for client systems.• Constructed learning objectives; developed curriculum and computer based training.• Facilitated train-the-trainer sessions and delivered in-house and client training courses. • Developed a Supervisor’s Leadership Training Course and evaluated learner effectiveness.

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  US Navy

  • INSTRUCTOR - ELECTRONICS TECHNICIAN

    • Apr 1979 - May 1987

    Developed and instructed electronics curriculum for submarine electronics technician pipeline.