Okay, let’s tackle this. So Jeff Rehbein has a mix of private and public sector experience, with 17 years in customer service and 18 years in customer service specialist roles. His experience spans multiple industries, which is good. However, his roles are mostly customer-facing, which might put him in the lower end of the customer service salary spectrum. In the US, according to the Bureau of Labor Statistics, the median annual salary for customer service representatives is around $40,000. Considering his experience and location (St Paul, Minnesota), I would estimate his hourly rate to be around $20-$30. However, since he has some public sector experience, I'll round down to $45 per hour, which is still on the higher end of the spectrum for a customer service professional with similar experience.