Experience

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  Cummings Properties

  • Woburn, Massachusetts, United States

  • Senior Account Manager

    • May 2021 - Present
    • Woburn, Massachusetts, United States

    • Manage a portfolio of 1.2 Million+ square feet of office, lab, retail and warehouse space north of Boston, overseeing lease transactions, new business, and existing client relations with more than 140 clients.

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  Red Oak Apartment Homes, Inc.

  • Manchester, New Hampshire, United States

  • Regional Manager

    • Jul 2020 - Apr 2021
    • Manchester, New Hampshire, United States

    Responsible for the operation and performance of 1,800 apartments and commercial space across a portfolio of 40+ diverse communities.

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  Travelers Haven

  • Director of Core Inventory

    • Jan 2020 - Mar 2020

    Responsible for the operation and performance of Travelers Haven's 19 core markets across the US.

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  Oakwood

  • Singapore
  • Hospitality
  • 700 & Above Employee

  • Market General Manager

    • Oct 2018 - Dec 2019

    Added territory of Connecticut, Long Island, NY, and the greater Philadelphia market which includes Delaware and Princeton, NJ.

  • District Manager

    • Sep 2013 - Sep 2018

    Supervise, train, and motivate a team of 25 employees that service over 350 luxuryserviced apartments across New England.Oversee annual budget and P & L performance with over $19M in sales.Manage sales, guest services, housekeeping, maintenance, business administration, human resources, IT, and finance.Maintain relations with commercial tenants in mid-rise building in Boston's Financial District.Maintain relations with property managers at multi-family properties across New EnglandIncreased sales by 7% and NOI by 42% in first year.Exceeded quarterly customer service goals in every quarter.Winner of 2016 President's Club for superior customer service and financial performance.

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  Homewood Suites by Hilton Hotel

  • Manchester, NH

  • General Manager

    • May 2012 - Sep 2013
    • Manchester, NH

    Supervise, train, and motivate a team of 35 employees at a 131-room upscale extendedstay hotel.Oversee annual budget and P & L performance.Manage sales, guest services, food and beverage, housekeeping, maintenance, front desk, business administration, human resources, IT, and finance.Increased revenues over prior year by more than $300,000 with 50% flow.Mentor new General Managers in the Manchester Market.Oversaw a $3 million renovation to include all rooms and public space.

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  Chartwell Hotels

  • Vice President of Marketing

    • Aug 2007 - May 2012

    Developed and trained the Chartwell Sellwell program for Sales & Front DeskDeveloped and trained programs on effective interviewing and time managementInstrumental in building a strong sales team over a portfolio of eight hotelsIntegral part of the revenue management team of all eight properties implementing new programs and consistency (Marriott, Hilton, and IHG branded hotels, and independently flagged hotels)Developed program and tools to replaced IHG's Revenue Management for Hire, saving the company $45,000 per year.

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  Holiday Inn Concord, NH

  • General Manager (January 2008-May 2012)/Director of Sales & Marketing (April 2005-December 2007)

    • May 2005 - May 2012

    As General Manager:Increased OSAT by 1.88 points in one year while hotel was under major renovationsProtected profits in a down economy by controlling costs and decreasing payrollSupervised over $750,000 in PIP plans, including the Holiday Inn re-launch, new guest rooms, new EFIS exterior, and a new roofAs Director of Sales & Marketing:Grew RevPAR Index from 110.5% to 116.1%Setup new systems, established goals for sales staff, and completed full implementation of the sales automated system - Simple Solutions

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  Crowne Plaza Nashua

  • Corporate Sales Manager (various roles)

    • Apr 2001 - Apr 2005

    Corporate Sales Manager: (1 year)Generated new business through persistent prospecting, including capturing 1,200+ annual corporate transient guest room nights and 600+ group guest room nights directly from competitorsAssisted in creating accurate 30/60/90 day forecastsActive member of the Nashua and Souhegan Valley Chambers of CommerceCatering Sales Manager: (1 year)Exceeded sales goals in four of five quartersSecond-time recipient of the Nashua Rotary "Exemplary Employee Award"Interim Front Office Manager (4 months)Assistant Banquet Manager/Assistant Beverage Manager/Wedding Coordinator (1.5 years)

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  St. Joseph's Hospital

  • Kitchen Supervisor

    • Feb 1994 - Mar 2000

    Developed innovative on-demand in-room dining program.