Experience

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  Mossington Piano Service

  • Royal Oak, Michigan

  • Owner and Registered Piano Technician

    • Aug 2003 - Present
    • Royal Oak, Michigan

    Offering professional piano services for over 12 years to customers in SE Michigan. •Owner of a professional piano service business that provides tuning, restoration and repair services to customers in SE Michigan.•Manage all aspects of a small business including customer care and retention, bil...

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  General Motors

  • Warren, MI

  • Vertical Process Manager/Senior PM (8th Level)

    • Jun 2011 - Jul 2014
    • Warren, MI

    •People Manager leading a team of process coaches. Responsibilities include performance planning and reviews, assistance with career planning and communication of organizational information.•Vertical Process Manager for the GM IT Manufacturing Vertical. Responsibilities include development of a...

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  HP

  • PMO Integration Manager (AIMD Services at General Motors)

    • Jul 2006 - Jun 2011

    • Led the Global Project Management Office (PMO) for the Manufacturing and Labor space at General Motors Powertrain.• Provided project management and process coaching to managers of multi-million dollar system development, deployment and launch projects.• Managed a project that identified, tracke...

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  Dickson Allan

  • Staffing and Recruiting
  • 1 - 100 Employee

  • SDP Process Mentor at General Motors Manufacturing and Quality

    • Dec 2004 - Jun 2006

    • Served as Process Mentor in the Manufacturing and Quality space at General Motors providing coaching and training on the effective use of SDP/SDP-21 methodology as well as project management practices and principles to multiple development projects at GM Powertrain. All of the projects I mentored displayed dramatic improvements in their internal quality audit scores.• Helped prepare multiple development projects for participation in CMMI Level 3 Class A and B assessments. Responsibilities included the development of the Process Implementation Indicator Document (PIID) for assessed projects.• As a member of the SEPG I was responsible for development and implementation of organizational processes in support of the GM&Q initiative to reach CMMI-A Level 4.• Participated in the evaluation of the CMMI-A Acquisition model to be used in conjunction with SDP R10 at General Motors. Activities included performing a gap analysis against the existing SDP methodology and recommending improvements in support of the CMMI-A model.• Led project and program status reviews with GM Senior Leadership. • Executed PMO activities in support of development projects at GM Powertrain. Activities included program and project status reporting to senior management

  • SDP Process Mentor at General Motors Service Parts Operations

    • Jan 2004 - Dec 2004

    • Provided project management and process coaching to project teams at General Motors Service Parts Operations.• Worked with development and deployment projects in implementing process improvement effort to achieve CMMI Level 2. Activities included coaching program and project managers, delivery of formal training and coordination of CMMI assessment preparations.• Served as Lead Mentor providing coordination and direction to PMO team in executing work activities

  • Senior Quality Assurance Analyst

    • Mar 2003 - Jan 2004

    • Served as the QA Lead for General Motor’s GSSM group. Responsibilities included executive level reporting as well as the coordination of quality practices across the GSSM space. Additional activities included mentoring QA Analysts within GSSM.• Worked as the QA Manager for the Global Retail Integration program (GRI) coordinating all quality activities across an 8 plus project program. • Coached project managers to use SDP-21 to comply with CMMI Level 2 requirements while meeting project objectives.• Executed the HP QA Tool, using project documentation, to determine compliance to SDP-21 and CMMI Level 2 requirements.• Reviewed and analyzed HP QA Tool results, to identify common as well as project specific gaps and to develop improvement strategies for projects within the GRI program.• Conducted SDP-21Checklist reviews for GRI projects to determine tollgate readiness.• Conducted Configuration Management audits to identify areas of non-compliance as well as appropriate improvement activities.• Participated in Executive Project and Process reviews to provide insight into a project's compliance to SDP-21 and CMMI Level 2 requirements

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  Deloitte Consulting

  • SEPG Manager/Senior Consultant

    • Dec 2002 - Mar 2003

    • Responsibilities included the development, deployment and management of a CMM Level 3 focused process improvement program for a 30-person organization. • Managed the program SEPG team that is driven by SEI standards and focuses on continuous process improvement across the organization.• Develop...

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  CDI

  • Training Manager/Senior Software Engineer at Lockheed Martin

    • Sep 2001 - Dec 2002

    • Developed and implemented a CMM Level 3 compliant training program for a 300-person organization. Activities included analysis of the organization’s training needs, development of a course curriculum and management of a team of training course development specialists. Additional responsibilit...

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  Electronic Data Systems (EDS)

  • Information Analyst/Project System Manager

    • Feb 1996 - Sep 2001

    • Performed full life cycle development which included analysis, requirements gathering, system design, program and screen specifications, program and screen development, unit, system and user acceptance testing, implementation and documentation of multiple systems. Examples of systems included ...